Assistant Facilities Manager – Soft Services at PSIPL [Property Solutions (India) Pvt. Ltd.] (2019-02 – 2019-03)
- Supervise housekeeping staff, including hiring, training, scheduling, and performance evaluation, to ensure high-quality service delivery.
- Oversee all cleaning operations within the facility, including dusting, vacuuming, mopping, and sanitation, to maintain cleanliness and hygiene standards.
- Manage inventory of cleaning supplies, equipment, and materials, ensuring adequate stock levels and efficient usage.
- Conduct regular inspections to ensure that cleaning standards are met and maintained throughout the facility.
- Address customer inquiries, concerns, and complaints regarding housekeeping services promptly and effectively.
- Ensure compliance with safety regulations and procedures during cleaning activities to prevent accidents and injuries.
- Assist in the development of housekeeping budgets and monitor expenses to ensure cost-effective operations.
- Provide ongoing training and development opportunities for housekeeping staff to enhance skills and performance.
- Collaborate with other departments, such as facilities management and security, to coordinate cleaning activities and address cross-functional issues.
- Develop and implement procedures for housekeeping staff to follow during emergency situations, such as spills, accidents, or evacuations.
- Coordinating with vendors for day to day activities.
- Preparing monthly reports.
Assistant Facilities Manager – Soft Services at Sodexo Facility Management India Pvt. Ltd. (2016-05 – 2019-01)
- Direct the planning and delivery of all facility related and administrative support services and activities at the site on a day-to-day basis.
- Responsible for Housekeeping & Pantry quality and processes at the site.
- Coordination with HK Supervisor for implementing processes / SOPs.
- Training & Briefing the supervisor and Support team on different aspects of Housekeeping.
- Setting quality standards and expectations in conjunction with the client.
- Prepare & implement housekeeping schedules for the sites.
- Innovate, suggest and implement environmental friendly / cost saving ideas.
- Analyze/ recommend solution on the complaint analysis.
- Responsible for Front Desk Management & Helpdesk Management.
- Oversees the Mail room Operations for the site.
- Prepares correspondence, statistical, financial and other reports. Establish and maintain essential records and files.
- Responsible for overall upkeep of the site to high standards of operations, maintenance and cleanliness.
- Data gathering and reporting on all facility operations.
- Periodically check / amend checklist, operation steps, spares parts consumption analysis.
- Arrange for monthly bills to be submitted to the client.
- Maintain discipline and quality of work by all staff.
Housekeeping Supervisor at Trident Hotel Bandra Kurla (2013-05 – 2016-03)
- Train housekeepers on cleaning and maintenance tasks.
- Oversee staff on a daily basis.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness and hygiene standards.
- Motivate team members and resolve any issues that occur on the job.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning products stock and safety equipment's.
- Recording any guest complaint in the portal with the recovery.
- Ensure compliance with safety and sanitation policies in all areas.
