Sataite Dovile

Adaptable and detail-oriented Executive Officer / Administrative Professional with extensive experience in government administration, e-commerce, and financial operations. Proven ability to manage sensitive caseloads and apply complex policy frameworks with precision and integrity. Skilled in data analysis, fraud prevention, and digital systems. Recognised for professionalism, teamwork, and strong decision-making in fast-paced environments.

Administrative Officer / Examiner - HM Passport Office (Via Brook Street)

(2026-01)

• Examine passport applications using authorised government tools, verifying identity and eligibility.
• Detect and prevent potential fraud through careful analysis of applicant data and documentation.
• Apply Home Office policies accurately to ensure correct passport issuance.
• Collaborate with colleagues in a high-volume, remote working environment to meet daily targets.
• Maintain precision, confidentiality, and excellent attention to detail in all casework activities.

Executive Officer - Home office (Via Brook Street)

(2022-09 - 2025-09)

• Assessed and decided on European Settlement Scheme applications in accordance with UK Government policy.
• Managed complex casework with accuracy and compliance under strict targets.
• Utilised fraud prevention tools and adhered to the Civil Service Code.
• Collaborated effectively with team members, supporting case reporting and knowledge sharing.
• Consistently maintained high performance standards in a deadline-driven environment.

E-commerce Assistant - Wiltsgrove - Birmingham & Remote

(2022-01 - 2022-06)

• Managed Amazon and eBay accounts, ensuring accurate listings, stock control, and customer service.
• Produced daily and monthly sales reports to identify performance trends.
• Trained new staff and oversaw end-to-end order fulfilment processes.

Accounts Receivable Officer - Capita - Richmond & Wandsworth

(2021-09 - 2022-01)

• Managed Amazon and eBay accounts, ensuring accurate listings, stock control, and customer service.
• Produced daily and monthly sales reports to identify performance trends.
• Trained new staff and oversaw end-to-end order fulfilment processes.

Senior Admin / Customer Service Adviser - Wiltsgrove - Birmingham

(2021-09 - 2022-01)

• Managed Amazon and eBay shops, achieving Top-Rated Seller status.
• Resolved complex customer enquiries to ensure satisfaction and retention.
• Used SAP, E-business, and Seller Central to maintain account performance.
• Supported onboarding and training of new employees.

Warehouse Operative & Stock Controller - Amazon

(2015 - 2017)

Customer Service Adviser - Santander via Konecta

(2016 - 2016)

Retail Assistant - Primark

(2013 - 2015)

Volunteer - Barnardo's Donation Centre

(2013 - 2013)

Leaflet Distributor - Curry House

(2012 - 2013)

Diploma of Higher Education - Business - Abertay Dundee University (2013 - 2015)

3 Highers - Balcikonis Gymnasium (2008 - 2012)