Administrative & Production Operator - European Springs & Pressings Limited - Greater London, United Kingdom
(2022-02)
- Manage administrative and secretarial duties including maintaining accurate records, preparing reports, and processing documentation in a timely and organised manner.
- Handle confidential operational data and documentation, demonstrating discretion and adherence to data protection principles (GDPR).
- Liaise effectively with colleagues and management, demonstrating clear verbal and written communication skills.
- Provide front-line administrative support, coordinating between departments to ensure efficient daily operations.
Team Manager - HDFC Sales Private Limited - Chennai, Tamil Nadu, India
(2015-07 - 2020-07)
- Managed administrative operations for a team of 10+ staff, including scheduling, record-keeping, performance documentation, and compliance reporting.
- Maintained confidential personnel and client records with full compliance with data protection and regulatory requirements.
- Coordinated team activities, managed workloads, and produced management reports to support senior decision-making.
- Resolved complex queries and complaints with empathy and professionalism, consistently achieving high satisfaction outcomes.
Manager - HDFC Bank - Chennai, Tamil Nadu, India
(2019-01 - 2020-12)
- Supervised administrative workflows and documentation management for a busy customer-facing team.
- Ensured accurate and up-to-date record-keeping in line with organisational and compliance standards.
Loan Officer - HDFC Bank - Chennai, Tamil Nadu, India
(2015-01 - 2019-12)
- Administered high volumes of client applications and records, maintaining full accuracy and confidentiality throughout.
- Communicated clearly and sensitively with clients to guide them through complex processes, demonstrating patience and professionalism.
Customer Relationship Officer - Hindi Ha Global Solutions - India
(2011-01 - 2011-12)
- Provided first-line customer support via telephone, handling a high volume of queries with empathy and efficiency.
- Maintained accurate CRM records and ensured all patient-equivalent interactions were logged and followed up appropriately.
