Satyam Kumar

Business Analyst with hands-on experience in requirements engineering, process improvement, and data-driven reporting

Talent

London AreaMember since May 16, 2026

Requirements EngineeringBRDFRDUser StoriesStakeholder ManagementWorkshopsAgileUATChatGPTCopilotGeminiRoot-Cause AnalysisPower BIDAXData ModellingTableauExcelPivot tablesXLOOKUPSQLPython

Hire this person

Send a job offer directly to this candidate

Requirements EngineeringBRDFRDUser StoriesStakeholder Management

About

Results-driven Business Analyst with hands-on experience in requirements engineering, process improvement, and data-driven reporting across BPO and real-estate sectors. Proficient in SDLC methodologies (Agile/Waterfall), stakeholder management, and requirements documentation (BRD, FRD, User Stories). Skilled in leveraging SQL, Power BI, Python, and AI tools (ChatGPT, Copilot, Gemini) to accelerate analysis and deliver measurable outcomes — including a 30% reduction in repeat queries and a 20% uplift in client conversion rates.

MSc Business with International Management (Northumbria University); targeting a Big 4 consulting graduate or analyst role.

Experience

Junior Business Analyst - iEnergizer IT Services Pvt. Ltd. - India

(2024-12 - 2025-06)

Elicited and documented business requirements through structured stakeholder interviews and workshops, producing clear process flows and SOPs that reduced repeat customer queries by 30% and cut average resolution time by 15%.
Designed and maintained weekly/monthly KPI dashboards in Excel (pivot tables, XLOOKUP, trend analysis) tracking 1,500+ monthly interactions, enabling leadership to identify service gaps and improve response efficiency by 20%.
Conducted root-cause analysis on complaint categories and SLA performance, translating findings into data-backed recommendations that raised customer satisfaction scores to 85%.
Collaborated with cross-functional stakeholders to define and prioritise reporting requirements, ensuring dashboards aligned with business objectives and supported data-driven decision-making.

Business Analyst Intern - InvestoXpert - India

(2023-08 - 2024-02)

Delivered consultative advisory to 100+ prospective buyers by translating complex property data, pricing structures, and market comparisons into decision-ready recommendations, improving client conversion rates by 20%.
Built and maintained Excel pipeline trackers (lead ageing, conversion ratios, pipeline status) using pivot tables and performance metrics, increasing leadership visibility into deal flow and supporting revenue forecasting.
Partnered with the sales team to develop market analysis and client presentations, contributing to a 20% uplift in successful property transactions through data-backed relationship management.