Savishna Valsan

Customer-focused professional with experience across retail, banking, and financial services environments. Proven ability to deliver excellent customer service, handle transactions accurately, and support customers with queries in fast-paced settings. Strong attention to detail with experience in cash handling, data accuracy, compliance, and following operational procedures.

Confident communicator with a proactive approach to problem-solving and delivering a positive customer experience. Seeking a customer service role within a banking environment.

Retail Assistant & Customer Service - Sainsbury's - UK

(2025-09)

• Delivered high-quality customer service across shop floor and checkout, assisting customers with queries and resolving issues efficiently
• Processed high-volume cash and card transactions accurately, ensuring compliance with company procedures
• Handled refunds, payments, and customer concerns in a fast-paced environment
• Supported online order fulfilment, ensuring accuracy in picking, packing, and preparing deliveries
• Maintained product availability and pricing accuracy while working collaboratively with team members

Policy Associate (Assistant Manager) - Ugro Capital Limited

(2023-02 - 2024-11)

• Supported implementation of credit and co-lending processes, ensuring adherence to internal policies and regulatory requirements
• Collaborated with cross-functional teams to resolve operational issues and improve workflow efficiency
• Maintained and monitored customer and portfolio data, ensuring high levels of accuracy and attention to detail
• Assisted in managing partnerships and resolving data-related queries to support smooth operations
• Contributed to internal and statutory audits, ensuring compliance and accuracy while supporting process improvements

Customer Service Representative - Wipro Ltd.

(2022-08 - 2022-11)

• Handled customer queries and resolved issues efficiently, maintaining high levels of customer satisfaction
• Provided accurate information by navigating multiple systems
• Managed sensitive customer interactions with professionalism and empathy

Customer Service Intern - Kannur Co-operative Urban Bank

(2022-06 - 2022-07)

• Assisted customers with banking services, account queries, and product information
• Supported day-to-day banking operations and administrative tasks
• Gained exposure to cash handling and customer-facing banking processes

MSc - Investment and Finance - University of Strathclyde (2025 - 2026)

MBA - AI & Banking and Financial Services - Lovely Professional University (2021 - 2023)

BTech - APJ Abdul Kalam Technological University (2017 - 2021)