Savka Markova

A highly motivated, adaptable, responsible and ambitious professional, dedicated to achieving and exceed goals to an exceptional level within the Industry. Someone who is passionate about improving people's lives and making sure that every person under her supervision receives the highest level of care and attention. Having a caring and friendly approach to work and is easily able to relate to people from a variety of backgrounds.

A quick thinker with an adaptable approach who is capable of working both quickly and accurately with a conscientious work ethic. Also capable of working under pressure and possess good problem solving and analytical skills. Reliable, trustworthy, hardworking, and eager to learn.

Someone who is fundamentally committed to good practice and innovation and who is very much a team player, but also capable of working on own initiative. Currently looking to work in a challenging yet rewarding role that will offer the opportunity to enjoy a rewarding career as part of a friendly and supportive team.

BOOKKEEPER at VIOLET CARE AGENCY (2024-04 – Present)

• Bookkeeping
• Dealing with service users
• Account receivables
• Bank reconciliation
• Recording and maintaining business transactions
• Data Entry
• Assist with audits

BOOKKEEPER/ ADMINISTRATOR at BLITZ CLEANING AND MAINTENANCE (2022-05 – 2025-08)

• Admin task on a daily basis
• Dealing with customers via Calls and Emails
• Arranging viewing, appointments, services etc.
• Accounts payables
• Account receivables
• Bookkeeping

STOCK ASSISTANT at ARGOS (2021-11 – 2022-09)

PERSONAL ASSISTANT/ HOUSEKEEPER at Private Homes, UK (2012-03 – 2021-11)

Working for a number of private clients across the area. Primary responsible for delivering quality cleaning services and outstanding customer service. Duties and responsibilities include but not limited to:

• General Supervisor Duties- Supervising a number of staff including properly training staff, setting clear objectives, monitoring their performance and making sure they are complying with all relevant laws and safety procedures. Performing cashiering and inventory management tasks.
• Keeping all areas clean and tidy. This includes washing, dusting, polishing, vacuum cleaning and sweeping as appropriate. Ensuring that all cleaning equipment/materials are maintained in a safe, clean, and efficient working condition. Proven customer service and handling money
• Maintaining a friendly contact with users of the service respecting their right to choices, dignity, privacy and confidentiality at all times. Carrying out all procedures to a high standard.
• Wearing protective clothing in accordance with COSHH and Health and Hygiene regulations and Infection Control guidelines

DRY CLEANING SERVICE at Sylvia Grey Ltd (2008-07 – 2009-08)

Duties includes but not limited to:

• Sort articles to be cleaned by fabric type, color, and cleaning technique.
• Load clothing into laundry and dry-cleaning machines.
• Inspect articles for stains and fabrics that require special care.
• Remove, sort, and hang clothing and other articles after they are removed from the machines.
• Clean and maintain laundry and dry-cleaning machines.
• Add detergent, bleach, and other chemicals to laundry and dry-cleaning machines.
• Receive items from customers and mark them with codes or names.
• Report any problem at workplace to the manager.

OFFICE ASSISTANT/ADMIN at MarTeo Ltd (Electrician company) (2007-01 – 2008-07)

• Admin/ HR duties -changes to pay, salary, bonuses, employee working hours and benefit deductions
• Arranging meetings, travel itinerary, accommodation, appointments, calls, memos, meeting minutes, filing, work schedule, email, fax.
• Entering financial information into appropriate software programs - Invoices-day to day task issuing invoices and organizing delivery.
• Archiving files and all documents requires. Helping archiving financial documents such as invoices, bills, and accounts payable and receivable
• Recording office expenditures and ensuring these expenses are within the set budget
• Sales Ledgers- dealing with all cash and credit sales and recording them to the sale daybook.
• Purchases Ledgers- dealing with all purchases and recording them in purchases daybook.
• Dealing with offers to clients-issuing offers to clients and discusing with them for any discounts if applicable.

SALES ASSISTANT/ TEAM LEADER/CASHIER at Burlex Ltd, Supermarket (2005-01 – 2006-12)

Responsible for contributing to the overall performance of the Store whilst at the same time making sure every customer receives exceptional levels of service.

• Performing cashiering and inventory management tasks. Team leader. Responsibility for sales and handling money, monitoring of payment with clients and suppliers.
• Delivering outstanding customer care at all times. Offering face-to-face advice to customers on the stores products, selection of items and more. Restoking the sales areas
• Archiving files and all documents requires. Helping to archive financial documents such as invoices, bills, and accounts payable and receivable. Ordering stock, Monitoring wastage and record consumption of items.
• Recording expenditures and ensuring these expenses are within the set budget.
• Generate reports on a daily basis. Familiar with the operation systems at the venue.

BSc (Hons) in Business and Tourism Management – Anglia Ruskin University London (2020-01 – 2023-12)

AAT level 2 Diploma (2018-01 – 2019-12)

AAT Level 3 Certificate (2019-01 – 2020-12)

– Waltham Forest College

Diploma of Secondary Education – High school, Bulgaria