Sawaiz Ali

Analytical and commercially aware Business Analyst and aspiring Product professional with a BEng (Hons) in Computer Systems Engineering. Experienced in analysing customer needs, improving business processes, interpreting operational data and collaborating with stakeholders across aviation, digital marketing and luxury retail. Skilled at translating customer feedback into actionable improvements, monitoring KPIs, supporting operational change and delivering measurable business outcomes.

Strong communicator with a passion for Agile ways of working, digital products and continuous improvement.

Luxury Sales Ambassador - 36T HUB - Heathrow Airport

(2025-03)

• Analyse customer behaviour and buying patterns to identify opportunities that improve commercial performance and customer satisfaction.
• Gather customer requirements through consultative conversations and translate them into tailored solutions.
• Monitor KPIs and sales performance, using data to support decision making and continuous improvement.
• Collaborate with multiple premium brands and operational stakeholders within Heathrow Airport.
• Consistently exceed performance targets while balancing competing priorities in a fast-paced environment.

Marketing & Sales Operations Assistant - Nerds Agency

(2024-05 - 2025-03)

• Worked directly with clients to understand business objectives and document requirements.
• Supported SEO and digital marketing initiatives using campaign analytics and reporting.
• Produced performance insights that informed optimisation decisions.
• Participated in client workshops, identifying opportunities for process and customer experience improvements.

Customer Experience Supervisor - Ethos Farm

(2022-08 - 2024-04)

• Analysed customer feedback and operational metrics to recommend service improvements.
• Improved workflow efficiency through process refinement and KPI monitoring.
• Coordinated teams to maintain operational standards and customer satisfaction.

Client Operations & Support Administrator - ABM Aviation UK

(2021-06 - 2022-07)

• Supported operational processes, scheduling and customer administration.
• Resolved customer issues through structured problem solving and clear communication.
• Maintained accurate operational records and contributed to efficiency improvements.

BEng (Hons) - Computer Systems Engineering - London Metropolitan University (2023)

A Levels - IT, Business, Economics

GCSEs