Sayed K

Experienced property and maintenance professional with a strong background in social housing, supported accommodation, residential construction and multi-site maintenance operations. Extensive practical and management experience across reactive, planned and preventative maintenance, specialist repairs, disrepair, damp and mould, fire safety, voids and property compliance. Currently working as a Specialist Repairs Supervisor at Midland Heart, coordinating operatives, contractors and surveyors to deliver complex repairs within occupied homes.

Responsible for work allocation and delivery, quality standards, performance monitoring, inspections, Scope of Works, Schedule of Rates, compliance, record keeping and resolution of complex property issues. Previous leadership experience managing geographically dispersed maintenance and cleaning teams across supported accommodation, including workload planning, resource allocation, quality checks, staff development, voids, new-site mobilisation and operational escalation. Commercially aware with experience of procurement, budgets, quotations, materials, subcontractors and project delivery.

Currently working towards the NEBOSH National General Certificate in Occupational Health and Safety.

Specialist Repairs Supervisor at Midland Heart (2026-04 – Present)

• Supervise delivery of specialist repairs and disrepair works across occupied social housing properties.
• Coordinate in-house operatives, contractors and surveyors to ensure repairs are completed safely, efficiently and to required quality standards.
• Plan and monitor workloads, priorities and outstanding works to maintain effective service delivery.
• Monitor operative and contractor performance, workmanship, productivity and compliance.
• Review repair specifications, Schedule of Rates (SOR) and Scope of Works (SOW) to ensure appropriate works are instructed and delivered.
• Undertake quality and post-work inspections, identifying defects or incomplete works and ensuring corrective action.
• Manage complex damp and mould cases, ensuring inspections and remedial actions progress within required timescales and in accordance with Awaab's Law requirements.
• Supervise FRA and Fire Safety Compliance remedial works and monitor quality and completion.
• Support operatives through clear performance expectations, objectives and regular communication.
• Maintain accurate job notes, photographs and inspection records, and work with residents and stakeholders to resolve complex repair issues.

Interim Regional Team Leader at The Housing Network (2026-01 – 2026-04)

• Led geographically dispersed maintenance and cleaning teams delivering services across supported accommodation throughout the East Midlands.
• Acted as first point of contact for day-to-day maintenance operations, staff issues and property-related escalations.
• Planned and coordinated daily workloads, resource allocation, cover and operational priorities across multiple sites.
• Monitored work quality and coordinated planned, preventative and reactive maintenance requirements.
• Managed void-property processes and supported new-site mobilisation and property readiness.
• Liaised with landlords and contractors to progress repairs and outstanding property issues.
• Managed team communication, handovers and operational updates, and developed SOPs and workflow improvements.
• Supported and trained maintenance operatives and escalated significant property, safety and service issues.

Multi-Trade Maintenance Operative at The Housing Network (2024-11 – 2026-04)

• Delivered reactive, preventative, planned and proactive maintenance across supported accommodation.
• Completed multi-trade repairs while maintaining safe and compliant environments for vulnerable residents.
• Inspected properties, diagnosed maintenance requirements and progressed appropriate repairs.
• Supported property compliance, FRA activities, new-site mobilisation, contractor liaison and infrastructure works.
• Worked across multiple East and West Midlands locations, prioritising workloads according to operational and resident requirements.

Director of Operations at Optimus Property Solutions (2014 – 2024)

• Managed residential construction, refurbishment, repairs and maintenance operations from initial enquiry through to completion.
• Led multi-trade teams and subcontractors delivering works across occupied residential properties.
• Planned labour, materials, subcontractors and project programmes to meet agreed completion dates.
• Managed reactive and planned maintenance requirements, including maintenance services within care-home environments.
• Diagnosed property defects, produced repair specifications and quotations, and undertook pre-work, progress and post-completion inspections.
• Managed subcontractor performance, procurement, estimating, quantity surveying, budgeting and cost control.
• Managed health and safety requirements and maintained regular client communication throughout works.

Account Manager / High-Level Complaints Specialist at British Gas (2006-03 – 2014-10)

• Managed complex and escalated customer cases through to resolution, coordinating with operational and technical teams while working within defined performance, customer-service and regulatory standards.

Electrical & Electronic Engineering – De Montfort University (1998 – 2000)

A Levels in Computer Science & Electronics – Regent College

GCSEs in English, Mathematics and Science – Crown Hills Community College