Scarlet Conway

Finance and operations professional with over six years' experience in regulated financial services, combining financial analysis, reconciliations, controls, reporting and process improvement. Currently support five financial advisers across investments, pensions and protection, producing decision-ready analysis, cashflow models and audit-ready documentation while coordinating complex cases to deadline.

Advanced

Excel user who has developed workflow reporting tools and improved oversight of outstanding actions. Five of six CII Diploma units completed. Now seeking to bring a strong control mindset, analytical approach and stakeholder focus to a project or operational finance role within BAE Systems.

Wealth Planning Assistant at Raymond James Wealth Management – Ribble Valley Branch (2022-02 – Present)

• Deliver financial and operational support to five advisers across complex investment, pension and protection business, balancing multiple priorities and service deadlines.
• Prepare financial analysis, cashflow models, risk assessments and product comparisons to support investment and retirement-planning decisions.
• Produce accurate suitability documentation and annual review packs covering pensions, ISAs, GIAs and protection policies, translating detailed financial information into clear outputs.
• Analyse and reconcile client, provider and platform data; investigate discrepancies, obtain missing information and maintain reliable records.
• Coordinate new business, transfers and Letters of Authority from initial instruction to completion, working with advisers, clients, compliance teams, providers and investment platforms.
• Maintain complete audit trails and quality-controlled documentation in line with FCA, GDPR and internal governance requirements.
• Develop Excel-based workflow trackers using formulas, conditional formatting, data validation and PivotTables, improving visibility of deadlines, outstanding actions and case progress.
• Train and support new colleagues on internal systems, regulated processes and technical requirements, helping promote consistent standards across the team.

Senior Claims Handler at Palmira Capital Limited (2019-09 – 2022-02)

• Investigated complex financial-services claims involving pensions, investments and contracts for difference, applying structured analysis to large volumes of financial evidence.
• Reviewed financial records, transaction histories, contractual information and suitability documentation to identify discrepancies, assess evidence and support case outcomes.
• Prepared detailed, evidence-based submissions for the Financial Services Compensation Scheme and Financial Ombudsman Service.
• Managed a high-volume caseload against deadlines while maintaining accurate records, clear audit trails and FCA and GDPR compliance.
• Produced management reports, trained colleagues and contributed to improvements in claims-handling processes and team consistency.

PROFESSIONAL QUALIFICATIONS

CII Diploma in Regulated Financial Planning – five of six units completed

R01 Financial Services, Regulation and Ethics; R02 Investment Principles and Risk; R03 Personal Taxation; R04 Pensions and Retirement Planning; and R05 Financial Protection – passed.

R06 Financial Planning Practice – currently studying; examination planned for October 2026.

SYSTEMS & TECHNICAL SKILLS

Microsoft Excel (formulas, PivotTables, conditional formatting, data validation and reconciliations) | Microsoft Word and Outlook | Intelligent Office | APX | FinaMetrica | CRM and workflow systems | Provider and investment platforms | Cashflow-modelling software

EDUCATION

Lancaster University | BA (Hons) Politics, 2:2