Scarlett Potter

High performing, experienced Events Coordinator with a proven track record of facilitating a broad range of successful, experience focused events encompassing large scale corporate conferences through to keynotes and public events. Meticulously organised, strongly focused on deadlines and able to engage and influence a wide spectrum of internal and external stakeholders including project teams, customers, suppliers and venue managers. Exceptional communication skills along with the ability to remain calm under pressure, manage competing priorities and shifting agenda's while offering meaningful solutions to challenges and problems.

Known as reliable, easy to work with and able to deliver on challenging assignments.

Event Coordinator - Jack Morton

(2024-10)

Jack Morton is a global brand experience agency redefining what experiential events can achieve, creating connected systems that scale, perform and deliver lasting impact. We help clients drive results through event and experiential marketing, employee experiences, trade shows and exhibits, integrated marketing, digital experiences and experience content. Expertise also spans sponsorship consulting, innovation, healthcare and specialised environments, including broadcast design.

Over the last two years I have been instrumental in the planning and delivery of a broad range of high profile events across the UK, Europe, US and APAC.

• Providing team support across a broad range of activities in order to create and facilitate world class events.
• Effective management of event budgets to ensure cost-effective planning and delivery.
• Working directly with clients to understand objectives in order to deliver tailored events that align with and exceed expectations.
• Creating and maintaining detailed event timelines to ensure smooth execution.
• Successfully coordinating event logistics including scheduling, materials, and on-the-day operations.
• Sourcing suitable venues, partners and suppliers based on event requirements and client preferences.
• Oversight and support of the overall delivery of events, ensuring high standards across all aspects with an unwavering focus on positive attendee experience.
• Perfecting critical details such as delegate management including registrations and communications.
• Using Swoogo to manage event registration and coordination processes.
• Enthusiastic member of the company's internal social committee, being instrumental in the planning of highly anticipated internal events such as the annual Summer and Christmas employee celebrations.

Contact Centre Agent - Willis Tower Watson

(2023-06 - 2024-10)

Willis Towers Watson (also known as WTW) is a global advisory, broking, and solutions company. They help organisations around the world manage risk, optimize human resources, and allocate capital.

• Answer incoming calls and assist customers with queries in an empathetic and supportive manner in order to create a positive customer experience.
• Adhering to and performing against contact centre metrics including customer experience, call answering targets and time on call.
• Utilising company IP and databases to resolve issues thoroughly and following up by recording actions and information fully to protect the integrity of the system.
• Maintain a calm and caring approach to customer service, particularly in high pressure situations and busy periods.
• Mentor new starters and support peers in resolving complex customer enquiries.
• Part of a team that organise and facilitate employee outings.

Customer Service - Emotive Hair Salon

(2019-03 - 2023-01)

Employment while studying

Retail - 1st Stop Stationers

(2019-03 - 2023-01)

Employment while studying

Retail - JD Sports

(2019-03 - 2023-01)

Employment while studying

Contact Centre - PSA Finance

(2019-03 - 2023-01)

Employment while studying

BTech - Travel and Tourism - Reigate College (2022-09)

BTech - Digital Media Productions - Reigate College (2022-09)

BTech - Business - Reigate College (2022-09)

GCSE - Reigate School (2020-03)