Scarlett Robinson

I am a confident, personable and hardworking individual with several years of hospitality experience. I have also gained initial experience in sales, which has sparked my interest in pursuing a career in real estate. I am naturally approachable, motivated and comfortable working with a wide range of people. I am a fast learner with a strong work ethic and am eager to develop my skills, achieve targets, and build a successful long-term career within the property industry.

Sales Agent at Choice Marketing (2025-11 – Present)

• Consistently achieved or surpassed sales targets.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Overcame customer objectifications to maximise conversions.
• Listened intently to customers to identify upselling opportunities.
• Responded to client enquiries promptly, providing detailed product information and addressing concerns.
• Developed engaging sales pitches to promote products and services of the company.

Front of House Server at Haven (Bourne Leisure) (2022-03 – 2025-08)

• Delivered excellent customer service in a fast-paced hospitality environment.
• Processed food and drink orders accurately using electronic ordering systems, tills, and card payment terminals.
• Ensured compliance with Challenge 25, licensing regulations, and age-restricted sales policies.
• Prepared and served a wide range of alcoholic and non-alcoholic beverages, including cocktails and draught products.
• Maintained high standards of food safety, health and safety, and workplace hygiene.
• Managed stock levels and replenished supplies to ensure efficient service.
• Maintained a clean, organised, and presentable bar and customer areas.
• Engaged positively with customers to enhance their experience and resolve queries professionally.

Barista / Front of House Server at Martello Lounge (2023-01 – 2023-06)

• Prepared speciality coffees, teas, milkshakes, and soft drinks using professional barista techniques.
• Maintained high standards of cleanliness, food hygiene, and presentation.
• Supported opening and closing duties, stock management, and daily operational tasks.
• Worked collaboratively within a team to deliver efficient service and customer satisfaction.
• Demonstrated strong communication, teamwork, and attention to detail.

Barista at Bubble, Bubble (2021-06 – 2022-02)

• Prepared and served drinks efficiently while processing customer orders accurately.
• Operated tills and card payment systems, handling cash transactions responsibly and accurately.
• Managed opening and closing procedures, ensuring the store was fully prepared for trading and secured at the end of the day.
• Maintained compliance with food safety, hygiene, and health and safety regulations.
• Received and processed stock deliveries, ensuring accurate stock rotation and effective inventory management.

Party Host at Rascals Play Centre (2019-10 – 2020-01)

• Delivered engaging children's entertainment and organised age-appropriate games and activities for parties and events.
• Supervised and ensured the safety and wellbeing of large groups of children in a busy environment.
• Provided a fun, welcoming, and enjoyable experience for children and their families.
• Took food and drink orders efficiently while delivering excellent customer service.
• Assisted with cleaning duties, including washing kitchen equipment, crockery, and cutlery to support smooth operations.

GCSE – Clacton County High School (2015-09 – 2020-03)