Sales Agent at Choice Marketing (2025-11 – Present)
- Consistently achieved or surpassed sales targets.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Overcame customer objectifications to maximise conversions.
- Listened intently to customers to identify upselling opportunities.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
- Developed engaging sales pitches to promote products and services of the company.
Front of House Server at Haven (Bourne Leisure) (2022-03 – 2025-08)
- Delivered excellent customer service in a fast-paced hospitality environment.
- Processed food and drink orders accurately using electronic ordering systems, tills, and card payment terminals.
- Ensured compliance with Challenge 25, licensing regulations, and age-restricted sales policies.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages, including cocktails and draught products.
- Maintained high standards of food safety, health and safety, and workplace hygiene.
- Managed stock levels and replenished supplies to ensure efficient service.
- Maintained a clean, organised, and presentable bar and customer areas.
- Engaged positively with customers to enhance their experience and resolve queries professionally.
Barista / Front of House Server at Martello Lounge (2023-01 – 2023-06)
- Prepared speciality coffees, teas, milkshakes, and soft drinks using professional barista techniques.
- Maintained high standards of cleanliness, food hygiene, and presentation.
- Supported opening and closing duties, stock management, and daily operational tasks.
- Worked collaboratively within a team to deliver efficient service and customer satisfaction.
- Demonstrated strong communication, teamwork, and attention to detail.
Barista at Bubble, Bubble (2021-06 – 2022-02)
- Prepared and served drinks efficiently while processing customer orders accurately.
- Operated tills and card payment systems, handling cash transactions responsibly and accurately.
- Managed opening and closing procedures, ensuring the store was fully prepared for trading and secured at the end of the day.
- Maintained compliance with food safety, hygiene, and health and safety regulations.
- Received and processed stock deliveries, ensuring accurate stock rotation and effective inventory management.
Party Host at Rascals Play Centre (2019-10 – 2020-01)
- Delivered engaging children's entertainment and organised age-appropriate games and activities for parties and events.
- Supervised and ensured the safety and wellbeing of large groups of children in a busy environment.
- Provided a fun, welcoming, and enjoyable experience for children and their families.
- Took food and drink orders efficiently while delivering excellent customer service.
- Assisted with cleaning duties, including washing kitchen equipment, crockery, and cutlery to support smooth operations.
