Commercial Cleaner
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I am a former adult and further education teacher, a career which spanned 17 years. I am highly professional with a proven time management skill set, excellent communication skills, and a pragmatic approach to problem solving. I can demonstrate efficient administration skills, as well as a drive and commitment to succeed. A background in utilising Microsoft Applications. I can demonstrate a skill set in people management, staff motivation and Logistical time and operational management.
Commercial Cleaner - Coastline Cleaning Services
(2026-07)
Hoovering and mopping floors, wiping kitchen sides, emptying bins, cleaning windows. Working 2 hours per day Monday to Friday.
Security Officer - FGH Security
(2024-05 - 2024-12)
Providing security for Alstom Engineering, conducting internal and external patrols, checking on lone workers.
Security Officer - ISS UK Ltd
(2023-08 - 2024-05)
Security Officer - Chase Services group
(2023-07 - 2023-08)
Providing security at Plymouth City College, ensuring all authorised persons are displaying a lanyard, discouraging poor behaviour, ensuring all smoking/vaping is done within designated areas.
Security Officer (Zero hours contract) - ER Global
(2023-03 - 2023-08)
Fulfilling a contract to provide court security in Plymouth, searching court user's bags, using a handheld metal detector for body searching, directing to the relevant area, dealing with physical and verbal aggression, ejecting individuals as necessary.
Customer Services Advisor - GI Group Recruitment Ltd
(2022-05 - 2022-10)
Working at Royal mail, handling customer enquiries.
Security Officer - Security Management South West Ltd
(2022-07 - 2022-09)
Various security roles until Plymouth contracts dried up.
Security Officer (Zero hours contract) - Secureforce UK
(2020-09 - 2022-10)
Securing sites across the Plymouth area, ensuring only authorised personnel are permitted on sites.
Warehouse/Stores Operative - Secure Innovation
(2021-08 - 2021-10)
Collation of orders for the shop floor, despatching goods out.
Customer Services Advisor - EE Limited
(2020-03 - 2020-09)
Mobile Technician, dealing with mobile phone issues, escalating as required.
Security Officer - Crown Security Solutions Ltd
(2019-10 - 2020-03)
Bedwatch guarding at Derriford Hospital, assigned to aggressive and violent patients.
Customer Services Representative (Zero hours contract) - Hertz UK
(2018-08 - 2019-10)
A zero hours contract role. Completing customer rentals, arranging quotes on request, dealing with customer car returns, organising reservations via email requests. Customer services skills, team skills and communication via email, telephone and in person. Assisting with washing and valeting cars on a daily basis.
Real Time Analyst - Ascensos
(2017-11 - 2018-04)
Relocated to Plymouth for family health reason. Management of 214 call agents and 9 team mangers as part of a 3-man operation team. Monitoring real time activity of customer service agents, creating and distributing Logistical centre metric reports to operational teams and upper management. Resource planning to optimise and maximise the daily workforce. Shift changes/swaps and absence notifications AWOL, lateness and sickness. Adherence to operational SLA's.
Customer Service Advisor (Promotion) - Ascensos
(2017-09 - 2017-11)
Handling calls and queries on the JD Sports campaign team. Teamwork and communication, assisting colleagues and sharing knowledge. Floor walking as a senior advisor on a rota basis, taking over difficult calls and assisting advisors with help and enquiry answers.
Court Security Officer - HM Courts Isle of Wight
(2016-10 - 2017-05)
Meeting and greeting visitors to the courts, checking bags and scanning the body for banned items, responding to pager and panic alarms, daily occurrence log completion.
Security Officer (Seasonal) - Island Security
(2015-03 - 2015-10)
Maintaining security and well-being of staff, ensuring guests are looked after, checking in late arrivals, attending to issues with caravans, dealing with disruptive and aggressive club guests. Park patrols, radio communication.
Tutor - Training Associates
(2014-01 - 2014-03)
Delivering certificated courses in Employability, Customer Services (Btec Level 2) and Personal Social Development. Marking learner paperwork to internal verification standards and company KPI targets.
Employment Advisor - CDG Southampton
(2013-01 - 2013-03)
Manage a caseload of customers requiring additional support prior to entering employment. Provide advice guidance and support to overcome barriers to employment and refer to internal and external support: Mentoring and/or employability sessions with Volunteers and/or Employment Coaches.
Night Security/Porter - The Shanklin Beach Hotel & Bar
(2012-06 - 2012-11)
Maintaining security within the Foley's Irish Bar and the hotel after the bar closes. Assist guests throughout the night with any queries. Operating the laundry room throughout the night to ensure all towels and bedding were washed and dried.
Sessional Tutor - HMPS Isle of Wight
(2011-12 - 2012-05)
Delivering functional and employability skills to prison inmates. Skills delivered are ITQ Level 1/2/3, Employability Skills, Literacy Levels 1/2, Customer Services and Communication.
Learner Account Manager - South West Apprenticeship Company
(2010-06 - 2010-08)
Recruiting applicants interested in apprenticeships, telephone and face-2-face interviewing across Devon, vacancy matching and short listing, arranging host interviews and fully managing client once in placement. Targets of 12-16 learners recruited per month were achieved with a combined effort of my South West colleagues.
Customer Services Advisor - Royal Mail
(2010-01 - 2010-06)
Working in the customer service department dealing primarily with complaints, using multiple systems to complete call from initial query to full resolution. Enhanced system searches for customer information where only partial details are available.
Employability Skills Tutor/Employment Coach - RITE Associates Ltd
(2007-11 - 2008-08)
Delivering motivational employability courses to differing age groups (18-24, 25+, 50+ and Lone Parents) with the aim of improving their confidence to get into, or back into sustainable employment.
Mentoring Coordinator/Client Advisor - A4e Ltd, Plymouth
(2006-06 - 2007-11)
Recruiting volunteer mentors and selling the service to potential clients, coordinating mentor and client meetings. Specialising in getting 18–24 year-olds back into employment; mentoring, motivating, confidence building, IT skills training, workshops for 'barriers to employment.
IT Tutor - OLN, Plymouth
(2005-05 - 2005-11)
Inductions and guidance to potential learners, skills for life mentoring, advising learners of job skills and qualification requirements, administration of examinations and score reports. Issuing course certificates.
PC and Laptop Repair Technician - Infotech International
(2004-11 - 2005-05)
Reparation of customer computers, order replacement components from inventory list, add unused items back in to stock by completing relevant e-forms.
I.T Tutor/Assessor - The Learning Shop, Plymouth
(1999-05 - 2004-11)
Tutor led and group-based Information Technology courses up to diploma level. PC maintenance workshop for beginners, creating materials to stay current with learning strategies. In-house and In-street marketing strategies to increase sales of College courses.
