CURRICULUM VITAE
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I am a highly motivated, organised and resilient person having served 32 years in the Metropolitan Police Service. I have outstanding leadership skills and the ability to work effectively in challenging and demanding environments. I’m forward thinking and have a logical approach to problem solving and a drive to see things through to completion.
Throughout my service I have valued the dynamics of team working and the contribution it brings in achieving success. I have excellent communication and customer service skills and I am an advocate in promoting equality, inclusion and achieving quality outcomes. This has been further enhanced during my employment with British Airways.
Since early May I have been employed as a Specialist Education Support Teacher.
Sergeant - Metropolitan Police
Inspector - Metropolitan Police
BA Cabin Crew – Long Haul - British Airways
BA Cabin Crew – Long Haul - British Airways - Flight BA 2159 – St Lucia
I was working in the Galley when it was brought to my attention there was a medical emergency immediately responded and found a passenger was having a seizure. I conducted a secondary survey; he was breathing but unconscious. His wife was hysterical making it difficult to establish the facts and if he had any medical conditions (such as epilepsy).
I directed my colleague to make announcement for a health care professional and to inform the Customer Services Manager (CSM). I directed another colleague to fetch the defibrillator and first aid kit. I decided to place him in the recovery position to maintain an open and clear airway.
An off-duty Police Officer assisted me. As soon as I put him in recovery position the patient became responsive. Shortly afterwards my colleague arrived with the defibrillator, an off duty nurse and CSM.
I relayed the facts to them. The nurse checked his vital signs using equipment from the M5 box. I then went to the flight deck to brief the crew and seek advice through Medlink. I also completed an air incident report.
BA Cabin Crew – Long Haul - British Airways - BA 2167- Tampa
One of the passengers was visually impaired and was traveling in my area of responsibility. I introduced myself to him and discreetly enquired re his needs in order to treat him accordingly. He was anxious flying by himself, and I reassured him.
I explained how many seats back the toilets were located, l explained the location of his safety equipment and went through his boarding card, which I reiterated again after completing my safety demonstration, as safety is an absolute priority for me. During drink/meal service I read out the menu to him and gave recommendations and looked after him. Throughout the flight I continuously checked on him without being intrusive.
I ensured he had the appropriate headphones for the inflight entertainment system. When time permitted, we had conversations and built repoire establishing he was visiting family. On arrival I saw him standing on the airbridge.
I asked if everything was ok and he just wanted to thank me for the help and service I had provided.
