Scott D

As a Quality Assurance Officer at Optimum Care, I am responsible for maintaining and improving the standards of care, compliance, and service delivery across all operations. My role involves conducting regular audits, inspections, and reviews to ensure adherence to CQC (Care Quality Commission) regulations, company policies, and health and safety legislation.

Quality Assurance Officer - Optimum Care - Newtownards

(2025-09)

As a Quality Assurance Officer at Optimum Care, I am responsible for maintaining and improving the standards of care, compliance, and service delivery across all operations. My role involves conducting regular audits, inspections, and reviews to ensure adherence to CQC (Care Quality Commission) regulations, company policies, and health and safety legislation.

• Monitoring care documentation and client records to ensure accuracy, confidentiality, and compliance.
• Supporting staff training and development through feedback, mentoring, and quality improvement initiatives.
• Investigating incidents, complaints, and safeguarding concerns in line with regulatory procedures.
• Preparing detailed audit reports and action plans to drive continuous service improvement.
• Collaborating with management to ensure all policies, risk assessments, and care plans reflect best practices.
• Liaising with external inspectors and maintaining readiness for CQC assessments.

Senior Domiciliary Healthcare Assistant - Lydian Care - Down

(2024-08)

Assist care manager and deputy manager with standard of care for clients/patients and to assist staff with issues. Follow out risk assessments for patients and to ensure care plans and information regarding client care is updated and regulated. To follow out staff spot checks and ensure they are caring for clients in the correct way that matches the regulatory compliance.

Assist with rotas if rota coordinator is unavailable. Be on call to 3 active working areas and to 50 staff members a day, In charge of clients wellbeing and staff on the days of being on call.

• To complete client concerns and make sure that any issues are resolved in a quick and effective manner.
• To complete shadowing forms for new staff and ensure they are eligible to begin working after their training and to sign them off if they meet the necessary expectations from training.

Health Care Assistant - Lydian Care - Saintfield

(2023-05 - 2025-08)

Assisted clients with personal care and mobility and assisted with medication and other clinical treatment like blood sugar monitoring and catheter care. Recorded patient status and the situation that happened with a client after every call and made sure my documentation was correct.

Health Care Assistant - Spa Nursing Home Group - Spa

(2022-01 - 2023-05)

Assisted patients with personal care and many other medical needs including incontinence care, medication care and assistance of catheterisation care and diabetic treatment, I also assisted with feeding and mobility of patients. I also worked administering documentation and recording notes on patients wellbeing and needs and reported back to head nurse and/or social worker about possible care plan adjustments. I printed out documentation like food charts and bowel charts and adjusting details on the documents if required.

Healthcare Practise - HNC level 4 - South Eastern Regional College (2023-09 - 2024-06)

Higher National Certificate - Health and Social Care - South Eastern Regional College (2022-09 - 2023-08)

GCSE equivalent - IT - South Eastern Regional College (2021-09 - 2022-06)

GCSE or equivalent - Double Award science, Math, English language, Princes Trust, Geography, Home Economics - Ballynahinch (2016-09 - 2021-06)