In-Home Service Engineer - Brsk / YouFibre
(2025-10)
- Delivering robust end-to-end FTTP in-home installations and troubleshooting complex broadband network connectivity issues.
- Providing exceptional front-line customer service, ensuring customers are fully educated on hardware and software functionality before handover.
FTTP Field Engineer - Kelly Group
(2024-04 - 2025-10)
- Executed complex FTTP provisioning utilizing both underground network infrastructure (hand rodding) and overhead distribution points.
- Maintained full compliance with Openreach ethics, rigorous safety protocols, and demanding project timelines.
Electrical Service Engineer / Field Service Engineer - Walker Fire Ltd - Manchester
(2023-11 - 2024-05)
- Conducted comprehensive preventative and corrective maintenance on fire safety assets and electrical equipment across diverse commercial properties.
Field Service Engineer - ScentAir UK
(2021-08 - 2023-11)
- Diagnosed, repaired, and installed commercial scent diffusion systems across varied customer premises, including international travel for specialized deployments.
- Managed independent scheduling, prioritized high-need emergency callouts, and participated flexibly in a weekend on-call roster.
Technical Service Engineer - Britvic Soft Drinks
(2019-04 - 2020-06)
- Diagnosed and repaired technical dispense and chiller equipment involving basic plumbing, gas pipelines, and electrical systems.
- Managed precise vehicle inventory (van stock) and safely operated branded company vehicles to manage high-volume commercial accounts.
Field Installation Engineer - Total Support Group / Aerial Force / ABCA Systems
(2017-04 - 2019-04)
- Total Support Group: Installed, configured, and serviced TV aerials and broadband systems within strict client parameters.
- Aerial Force: Specialized in custom high-end TV wall-mounting, comprehensive CCTV installations, and technical site surveys.
- ABCA Systems: Delivered premium Sky-specific installation, network upgrades, and ongoing maintenance contracts.
Field Maintenance Engineer - Ericsson Ltd
(2017-04 - 2019-04)
- Undertook precise mechanical and electronic repairs, including kit replacement and corrective/planned maintenance across multi-customer, multi-technology networks.
- Successfully worked within demanding client SLAs without compromising safety standards or operational compliance.
Field Engineer - Aerial Express
(2017-03 - 2017-12)
- Managed the complete local customer lifecycle, including booking appointments, quoting jobs, and organizing localized inventory.
- Fitted professional TV aerials to roofs, installed CCTV/alarm security frameworks, and provided structural gutter repair services.
Home Service Field Engineer - Sky UK Ltd
(2008-11 - 2017-03)
- Spent nearly a decade managing high-volume satellite, dish, and home entertainment system installations and complex diagnostics.
- Took end-to-end ownership of local stock ordering, fleet vehicle upkeep, and provided stellar customer education on newly installed hardware features.
