Scott Kelsall

Adaptable and organised professional with 8 years of dynamic professional experience in fast paced venue environments, customer triage and enquiries, and large-scale guest operations. Proven ability to thrive under pressure maintaining the ability to handle a multitude of tasks. Skilled in customer service enquiries, record management, scheduling, excellent communication, speed.

Highly experienced in professionally handling confidential information with accuracy and discretion. Holds a BA (Hons) in Contemporary Military & International History (2:1) from the University of Salford. Eager to bring enthusiasm, speed, and exceptional guest services.

bar and front of house staff at JD Wetherspoon (2025-09 – 2025-10)

• Delivered fast, friendly service to customers
• Prepared and served drinks efficiently whilst adhering to licensing, hygiene, bar and hospitality standards.
• Operated tills and handled cash/card transactions accurately during peak bar times.
• Maintained flexibility with shift availability every day of the week.
• Supported front of house operations including table service, restocking, cleaning and customer enquiries.

Events Steward at Showsec Crowd Management (2018-11 – 2020-05)

• Managed large crowds and collaborated with event guests at live shows or sports matches
• Managed guest access and ticket verification systems whilst ensuring a safe and professional environment
• Managed situations professionally and efficiently in high-stress settings
• Completed security awareness and emergency procedure training
• Assisted with opening and closing of high traffic venues

Temporary Patient Care Advisor at Synergy recruitment– Temporary Patient Care Advisor with Inhealth Group. (2025-12 – Present)

• Deliver structured telephone triage assessments for the NHS Lung Cancer Screening Programme and Diabetic Eye Screening Programme
• Manage confidential patient records using clinical IT systems, ensuring GDPR compliance
• Coordinate diagnostic appointments in line with screening pathways
• Process information accurately across multiple IT systems in a fast-paced environment
• Work independently within a hybrid role, maintaining high standards of professionalism and accuracy

NHS Hospital Porter at NHSP professionals (2021-01 – 2025-11)

4.5 years

• Supported patients and staff within a high-pressure healthcare environment
• Transported patients and medical equipment to various departments safely and effectively
• Handled confidential patient information and followed strict data protection and reporting procedures
• Demonstrated discretion, care, and professionalism with vulnerable individuals
• Established strong interpersonal and team working skills under pressure
• First Aid and CPR trained

Sales Assistant at McColl's Retail Group (2020-02 – 2020-09)

• Delivered first-class customer service within the retail environment
• Operating till and store software
• Cash handling
• Stock Management
• maintained store appearance and cleanliness

BA (HONS) in Contemporary Military and International History – University of Salford (2021-09 – 2025-07)

Study abroad placement in Placement year – Middle Tennessee State University (2023-09 – 2024-05)

A Levels in English Language (C), History (B), Ancient History (C) – Oldham Sixth Form College (2016 – 2018)

GCSE’s in 9 GCSE’s including Maths (B) and English (A), ICT (B) and Science (B) – St Damian’s RC Science College (2011 – 2016)