Scott Taylor

Hard working professional with 20 years of banking experience and excellent customer service skills. Full clean driving licence holder and loyal employee. Currently seeking a new challenge after successful career progression at Barclays Bank.

Loan Underwriting team - Barclays Bank

(2011-02)

Complete full assessment on customers, checking credit agencies and customer account running to make decisions on whether customers can service the loan or overdraft requested.

• Manually underwrite loans and overdraft requests for customers after completing full affordability assessment
• Work under pressure to hit SLAs provided by the bank
• Instrumental in the training of new colleagues who have joined the underwriting team
• Excellent communication skills with colleagues from all departments at all levels and with customers

Court orders team - Barclays Bank

(2007-05 - 2011-02)

Receive requests from third parties usually the police, HMRC etc, collate information if correct authority was held and present information in court cases.

International payments - Barclays Bank

(2003-08 - 2007-05)

Transfer funds overseas for customers and verify the payments of other team members.

GCSE - Multiple subjects (2002)

ICQ Level 3 certificate - Providing financial services (QCF)

ICQ Level 3 certificate - Principles of customer services (QCF)

Advanced level apprenticeship - Providing financial services in the financial and accountancy sector (FSLP)

Certificate - Providing financial services (QCF) - Level 3

Level 3 certificate - English and Maths - City and Guilds