Se'anna Greaves

An experienced, qualified and results-driven Manager with a strong background in spa and salon operations, team leadership, client services and business management. Holds a Level 4 BTEC HNC Diploma in Hair & Beauty Management alongside full professional therapy qualifications. Proven ability to lead teams, manage daily operations, maintain high service standards and drive business growth.

Combines practical experience as a Senior Spa Therapist at Champneys with previous management experience at Daniel Field Salon, plus strong administrative and reception skills. Expert in scheduling, staff training, health & safety compliance, client relations and workflow optimisation. Committed to creating positive, productive environments where staff thrive and clients receive exceptional service.

Currently seeking a Spa Manager, Salon Manager or Operations Manager role to utilise leadership, operational and industry expertise.

Senior Spa Therapist - Champneys Spa

(2022-01)

• Operate at a senior level, supporting spa management with daily operations, team coordination and service delivery.
• Assist in monitoring service quality, ensuring all treatments and interactions meet the brand's high standards and compliance requirements.
• Contribute to training and onboarding new therapists, sharing technical skills, product knowledge and best practice.
• Support reception and booking teams during peak periods, ensuring smooth operations and excellent client flow.
• Help maintain inventory levels, report stock needs and ensure treatment areas and retail displays are well-presented.
• Provide feedback to management on client trends, operational improvements and opportunities to enhance service or sales.

Manager - Daniel Field Salon, Barnet - Barnet

(2018-01 - 2020-12)

• Operations Management: Oversaw all salon activities — treatments, reception, retail and back-of-house — ensuring efficient workflow, safety and profitability.
• Team Leadership: Managed, motivated and developed a team of therapists, stylists and reception staff; conducted appraisals, training sessions and daily briefings to align with goals.
• Scheduling & Resource Planning: Created staff rotas and appointment schedules, optimising coverage to meet demand while controlling labour costs.
• Service Standards: Set and enforced high standards for service, hygiene and presentation; regularly audited performance and delivered coaching.
• Health & Safety: Ensured full compliance with industry regulations, licensing requirements and health & safety laws; maintained accurate safety records.
• Client Relations: Handled escalated enquiries, complaints and VIP clients; built strong relationships to retain loyalty and increase repeat business.
• Administration & Finance: Managed budgets, tracked sales, processed payroll, maintained records and produced management reports.
• Stock & Retail: Oversaw product ordering, stock control and retail displays, maximising sales and minimising waste.

Beauty Therapist - Various Locations

(2014-01)

• Gained comprehensive knowledge of treatments, products and client needs — providing strong practical foundation for management decisions.
• Demonstrated reliability, professionalism and quality, leading to increased responsibility and leadership opportunities.

Personal Assistant - Ministry of Justice

(2017-01 - 2018-12)

• Delivered high-level administrative and organisational support, managing complex schedules, confidential records and official documentation.
• Developed strong skills in coordination, communication, process management and problem-solving — directly transferable to spa/salon management.

Receptionist - Archway Jobcentre Plus

(2017-01 - 2017-12)

• Managed front-of-house operations, visitor flow and information services; learned how to keep busy environments organised and welcoming.

Customer Assistant - Daniel Field Salon, Barnet - Barnet

(2018-01 - 2018-12)

• Understood client journey from arrival to departure; identified areas for improvement in service and operations.

Masseuse - Herbal Inn

(2016-01 - 2017-12)

• Delivered specialist treatments and managed client relationships, learning how to balance quality, time and client satisfaction.

Customer Service Assistant / Checkout Operator - Mango

(2016-01 - 2016-12)

• Built strong commercial awareness, sales skills and customer service excellence.

Customer Service Assistant / Checkout Operator - House of CB

(2015-01 - 2016-12)

• Built strong commercial awareness, sales skills and customer service excellence.

Homemaker - Self

(2020-01)

• Managed complex household operations, budgeting, logistics and planning — demonstrating advanced organisation and responsibility.

Level 4 BTEC HNC Diploma - Hair & Beauty Management - Barnet and Southgate College (2015-01 - 2015-12)

Level 3 NVQ - Beauty Therapy - Barnet and Southgate College (2014-01 - 2014-12)

Level 2 NVQ - Beauty Therapy - Barnet and Southgate College (2013-01 - 2013-12)

Certificate of Completion - 1 Day Gelicure Workshop - Barnet and Southgate College (2013-01 - 2013-12)

Technical & Practical Training - Ear Piercing & Aftercare (2013-01 - 2013-12)

Ascentis Level 1 Award - Internet Safety for IT Users - Barnet and Southgate College (2013-01 - 2013-12)

Entry Level 3 - Maths - Barnet and Southgate College (2014-01 - 2014-12)

Entry Level 3 - ICT - Barnet and Southgate College (2012-01 - 2012-12)

Entry Level 3 - English - Barnet and Southgate College (2012-01 - 2012-12)

Level 1 Award - Public Services - Barnet and Southgate College (2012-01 - 2012-12)

Level 1 Award - Sport and Active Leisure (2012-01 - 2012-12)