Sean Allen

A Seasoned and results-driven Senior Property Manager with extensive experience overseeing large residential portfolios and directing high-performing teams across sales, lettings, and property management operations. Proven expertise in tenant relations, property maintenance coordination, regulatory compliance, and revenue optimisation. Demonstrated success managing contractor relationships, ensuring legislative adherence, and resolving complex tenant disputes.

Strong track record of delivering exceptional customer service while maintaining operational excellence, exceeding performance targets, and driving stakeholder satisfaction through strategic leadership and innovative process improvements. Development of team members.

Head Of Property Management at Scott & Stapleton (2025-01 – 2026-01)

Lead a team of property professionals and an independent inventory clerk, delivering a high standard of service across a diverse portfolio of residential properties. My role combines strategic leadership with hands-on management, ensuring operational efficiency, compliance, and client satisfaction.

• Manage the day-to-day operations of the property management department, providing guidance, training, and performance oversight to staff members.
• Oversee all aspects of tenancy management, including renewals, maintenance coordination, safety compliance, and deposit handling in accordance with current legislation.
• Act as the primary point of contact for landlords and tenants, resolving escalated issues promptly and professionally.
• Develop and maintain strong supplier relationships, ensuring quality and cost-effective service delivery.
• Monitor department KPIs, implement process improvements, and report on portfolio performance to company directors.
• Coordinate with the lettings team to ensure a seamless client experience from instruction to tenancy conclusion.
• Supervise the independent inventory clerk, ensuring accuracy and consistency in check-in/inspection & check-out reports.
• Actively supported the development of my team by providing structured training, regular one-to-one coaching, and ongoing performance feedback. I mentored staff to build their confidence and technical expertise, tailored development plans to individual strengths and areas for growth and created opportunities for hands-on learning. This approach helped improve overall team capability, encouraged accountability, and supported career progression within the team.

Property Tenancy Manager at Martin & Co. (2025-01 – 2025-01)

Oversaw extensive residential property portfolio operations ensuring optimal tenant satisfaction and landlord profitability. Coordinated repair requests, conducted scheduled property assessments, and implemented collection strategies for outstanding rental payments. Functioned as dedicated liaison throughout complete tenancy lifecycle from move-in procedures through lease termination processes. Administered security deposit protocols in accordance with tenancy legislation requirements.

• Established exceptional tenant relations standards that strengthened customer loyalty and enhanced retention rates.
• Streamlined portfolio management processes resulting in improved operational efficiency and reduced response times.

Branch Manager at Bairstow Eves, Basildon (2024-01 – 2024-12)

Managed lettings department operations while supervising dual-member support team to achieve organisational objectives. Conducted property assessments to determine competitive rental valuations within local market conditions. Coordinated repair coordination workflows ensuring prompt resolution and optimal tenant experience. Executed periodic property evaluations to maintain quality standards and regulatory compliance. Implemented strategic collection procedures for delinquent account management.

• Surpassed departmental performance benchmarks through strategic leadership and effective market positioning initiatives.
• Enhanced team capabilities through training programs and professional development opportunities.
• Strengthened client relationships through proactive communication and personalised service delivery approaches.

Head of Residential Lettings & Property Management at Hair & Son (2016-01 – 2023-12)

Delivered residential services to property investors and occupants while ensuring transparent stakeholder communication. Facilitated regular operational briefings to address challenges and establish performance objectives. Coordinated lease renewal assessments, facility maintenance coordination, and tenant conflict resolution regarding property standards.

Secured competitive contractor proposals and supervised renovation projects through completion while maintaining regulatory compliance with safety certifications and energy performance standards.

• Directed high-performing seven-member team encompassing sales, lettings, and property management divisions.
• Identified and implemented strategic revenue opportunities that enhanced organisational profitability margins.
• Cultivated enduring partnerships with trusted trade professionals ensuring consistent service delivery standards.
• Achieved regulatory adherence across portfolio through systematic compliance monitoring protocols.

Property Director at Jubilee Property Services (Eastwood) (2008-01 – 2016-12)

Directed independent agency operations in collaborative partnership while supervising support personnel to deliver estate agency services. Orchestrated complete spectrum of residential transactions encompassing both investment and owner-occupied property segments. Developed strategic business expansion initiatives to enhance service portfolio and strengthen competitive market positioning.

• Expanded local market presence through targeted business development and strategic client relationship cultivation.
• Established reputation for excellence in client service delivery across both sales and lettings divisions.
• Implemented innovative service offerings that differentiated the agency within the competitive marketplace.

Branch Manager at Haart Estate Agent

Senior Manager at Abbotts Countrywide

Senior Negotiator in Charge at Connells

Negotiator at Century 21

Negotiator at Brown and Brand

Gullivers Travel Agency

Keymed Ltd.

8 GCE/CSE Levels in English Language, English, Mathematics, Physical Education, Geography, Biology, Chemistry, & Physics – Fitzwimarc Comprehensive