Sean McCabe

Experienced and dedicated customer service professional with over 16 years of employment history across customer service, contact centres, warehousing, construction, and hospitality. Skilled in handling customer enquiries, resolving complaints, meeting performance targets, and delivering excellent service in fast-paced environments. A reliable and adaptable team member with strong communication skills and a proven ability to build positive relationships with customers and colleagues.

Customer Service Advisor - Concentrix - Coventry

(2024-01 - 2025-01)

• Managing customer enquiries via telephone, email, and online channels.
• Resolving customer issues efficiently and professionally.
• Processing account updates and customer requests.
• Working within strict service level agreements and quality standards.
• Maintaining accurate customer records and compliance requirements.
• Consistently achieved customer satisfaction targets.
• Trusted to support customers with complex enquiries.
• Assisted with onboarding and mentoring new team members.

Retentions Advisor - Capita - Coventry

(2022-01 - 2024-01)

• Managed customer retention and account review calls.
• Handled complaints and escalated customer concerns.
• Identified customer needs and provided suitable solutions.
• Maintained detailed customer account records.
• Regularly exceeded retention targets.
• Recognised for strong communication and negotiation skills.

Customer Service Representative - Staysure - Coventry

(2020-01 - 2022-01)

• Assisted customers with travel insurance policies and enquiries.
• Processed policy amendments, renewals, and cancellations.
• Explained products and services clearly and professionally.
• Managed inbound and outbound customer communications.
• Ensured compliance with company policies and procedures.
• Maintained excellent quality and customer service scores.
• Consistently met productivity and service targets.

Customer Service Advisor - Foundever - Coventry

(2018-01 - 2020-01)

• Handled high-volume inbound customer service calls.
• Updated customer records using CRM systems.
• Processed payments and account amendments.
• Delivered exceptional customer service while meeting KPIs.
• Consistently achieved customer satisfaction targets.
• Recognised for reliability, attendance, and professionalism.