Sebastian Dearden

Provided confident customer service to fans and visitors, handling face-to-face, phone, and online ticket sales in a high-pressure, fast-paced environment. Dealt confidently with upset customers over touting issues. Able to work on my feet for hours while stewarding around club grounds.

Ticket Office Casual - Nottingham Forest Football Club - Nottingham

(2026-01 - 2026-06)

• Provided confident customer service to fans and visitors, handling face-to-face, phone, and online ticket sales in a high-pressure, fast-paced environment.
• Dealt confidently with upset customers over touting issues.
• Able to work on my feet for hours while stewarding around club grounds.
• Worked collaboratively with stewards, security, and event teams to support crowd management and entry procedures on matchdays.

Ticket Office - Luton Town Football Club - Luton

(2021-08 - 2024-09)

• Provided confident customer service to fans and visitors, handling face-to-face, phone, and online ticket sales in a high-pressure, fast-paced environment.
• Processed matchday and season ticket transactions accurately using numerous ticketing software systems.
• Assisted with general enquiries, ensuring a smooth and enjoyable experience for all attendees.
• Worked collaboratively with stewards, security, and event teams to support crowd management and entry procedures on matchdays.
• Resolved issues efficiently and professionally, including lost tickets, seating queries, and last-minute changes.

Bachelors - Illustrative Arts - Nottingham Trent University (2022-09 - 2025-12)

A-Level - Musical Theatre, Art, History - Luton Sixth Form College (2020-09 - 2022-07)