Sedar Ozdemir

Dedicated Professional with over 10 years of experience in high-volume customer service and team collaboration. Proven track record of elevating guest experiences through resourceful problem-solving and a commitment to service excellence. A proactive leader who thrives in dynamic environments, focused on driving operational efficiency while mentoring team members to achieve collective goals.

Customer Assistant - Fulham Greens

(2018-01 - 2026-12)

I gained experience handling operational needs at an organic green grocery store. I built long-lasting relationships with colleagues and customers, increasing customer retention.

• Helped onboard new members of staff and shared my experience
• Efficiently organised new stock and prepared deliveries
• Calmly and professionally handled customer queries, complaints, and refunds
• Conducted frequent price checks to make necessary updates that align with profit margins
• Kept the store clean and tidy, which allowed business operations to run smoothly
• Constantly learnt new skills from my colleagues and managers to deliver a quality service

Waiter - Troia Restaurant

(2017-01 - 2018-12)

I contributed to a smooth service by making preparations, taking orders, serving, and handling reservations in a team.

• Multi-tasked by handling reservations, welcoming customers, and keeping up with in-house duties
• Adapted to a large menu and started taking orders within the first month on the job
• Proactively assisted staff in other departments such as bar, kitchen and lounge

Media & Photography - CITY & ISLINGTON COLLEGE (2014-01 - 2016-12)