Segun Omoyeni

Compassionate and dedicated professional with extensive experience supporting vulnerable individuals, delivering person-centred care, and providing excellent customer service. Skilled in building positive relationships, managing challenging situations, safeguarding vulnerable adults, maintaining accurate records, and working collaboratively with multidisciplinary teams and external agencies. Experienced in supporting individuals to maintain independence, access appropriate services, and improve their overall wellbeing.

Strong understanding of health and safety, risk assessment, confidentiality, and equality and diversity principles. Possesses excellent communication, problem-solving, and organisational skills, with a proven ability to work effectively in demanding environments. Committed to helping residents sustain successful tenancies, resolve housing-related issues, and access the support they need to thrive.

Seeking a Housing Officer position where I can utilise my customer-focused approach, support experience, and administrative skills to deliver high-quality housing services and contribute to strong, sustainable communities.

Support Worker - MADIBA LTD

(2025-10)

• Supported individuals in accessing community services and benefits.
• Assisted service users in maintaining independent living skills.
• Developed positive working relationships with families, healthcare professionals, and external agencies.
• Managed confidential records and completed detailed reports.
• Conducted risk assessments and safeguarding interventions when required.
• Supported individuals during periods of crisis and change.
• Promoted social inclusion and community engagement.

Support Worker - CYGNET PINDAR HOUSE

(2024-04 - 2026-03)

• Working as part of a team.
• Provided care and support to the service user.
• Meeting the physical and emotional needs of the service users in a caring and empathic manner.
• Support patient with brain injury.
• Working with the therapist.
• Safeguarding vulnerable adults and maintaining professional boundaries.
• Supporting service users with dignity, respect and encouragement to maximise independence.

Healthcare Assistance and Support Worker - DESIRE HEALTH CARE LTD

(2020-01)

• Assisted clients with maintaining personal hygiene and ensured cleanliness of their environment.
• Provided assistance with mobility, including helping clients in and out of beds and wheelchairs.
• Planned and prepared nutritious meals and snacks, aiding in eating when necessary.
• Administered bedside care and medications, ensuring compliance with dosage and schedule requirements.
• Engaged clients in regular exercise and assumed responsibility for household tasks in the absence of the householder.
• Built strong rapport with clients and loved ones, monitoring health and well-being and reporting significant changes.
• Assisted patients with mobility, transfers, and positioning.
• Measured and recorded vital signs, including temperature, blood pressure, pulse, and respiratory rate. Reported any significant changes to the healthcare team.
• Assisted with medication administration under the supervision of registered nurses, ensuring accuracy and adherence to prescribed schedule.
• Regularly observed and monitor patients, noting any physical or emotional changes, and report concerns to the healthcare team.
• Maintained a safe and clean environment for patients, ensuring their comfort and well-being.
• Assisted with maintaining patient rooms, organizing equipment, and responding to patient requests promptly.
• Accurately documented patient information, care provided, and observations in patient records, following established protocols and maintaining confidentiality.
• Provided emotional support and companionship to patients, promoting a compassionate and environment.
• Engaged in therapeutic communication to address patient concerns and provide reassurance.
• Maintained detailed records, contacted medical providers, and consulted with the client care team to update care plans.
• Assisted clients during periods of incapacitation or recuperation, helping them adjust to new lifestyles.
• Ensured compliance with healthcare, industry, and facility regulations.
• Provided personal care, managed activities of daily living, and maintained cleanliness of room spaces, linens, and restrooms.
• Followed strict infection control protocols, including proper hand hygiene, use of personal protective equipment (PPE), and maintaining a clean and sanitized environment.
• Collaborated effectively with the healthcare team, including nurses, doctors, and other allied healthcare professionals, to ensure coordinated and comprehensive patient care.

Customer Service Role - Aeropoint Express Travel

(2015-01 - 2019-12)

• Responding to customer queries: Answering questions about products, services, pricing, availability, and usage instructions.
• Handling complaints: Actively listening to customer concerns, investigating issues, and finding solutions to resolve complaints effectively.
• Processing orders: Taking orders, managing payment details, and ensuring timely delivery.
• Providing product information: Explaining features and benefits of products to help customers make informed decisions.
• Customer support: Assisting customers with technical issues, troubleshooting problems, and guiding them through processes.
• Managing returns and refunds: Handling customer requests for returns, exchanges, and refunds according to company policies.
• Maintaining customer records: Keeping track of customer interactions, purchase history, and relevant details for future reference.

Assistant supervisor - HERY BOOT CONSTRUCTIONS

(2026-01)

Work through agency.

• Assisted the Site Supervisor in the day-to-day management of construction site operations.
• Coordinated site activities to ensure work was completed safely, efficiently, and in accordance with project schedules.
• Supervised subcontractors, labourers, and site operatives, ensuring tasks were completed to the required standard.
• Monitored compliance with health and safety regulations, company policies, and site procedures.
• Conducted site inspections and identified potential hazards, reporting issues and implementing corrective actions.
• Assisted with site inductions, toolbox talks, and safety briefings for workers and visitors.
• Supported the management of site access, traffic control, and security arrangements.
• Ensured materials, equipment, and resources were available and used effectively.
• Monitored work quality and progress, reporting updates to the Site Manager and Supervisor.
• Assisted in maintaining site records, including daily reports, attendance records, and safety documentation.
• Liaised with contractors, suppliers, and project stakeholders to support smooth site operations.
• Investigated and reported accidents, incidents, near misses, and unsafe working practices.
• Supported fire safety procedures, emergency planning, and site evacuation arrangements.
• Helped resolve on-site issues and contributed to maintaining productivity and project deadlines.
• Promoted a positive safety culture and encouraged safe working practices across the site.

Traffic Marshal - HOOBER HOMES

(2026-01)

Work through Agency.

• Directed and controlled the movement of vehicles and plant machinery on construction sites to ensure safe operations.
• Guided delivery vehicles and site traffic safely in congested or restricted areas.
• Maintained safe pedestrian and vehicle segregation in accordance with site safety procedures.
• Communicated clearly with drivers, site operatives, and visitors using approved hand signals and radio communication.
• Monitored site access and egress points, ensuring authorised entry and exit of vehicles.
• Assisted with traffic management plans and implemented traffic control measures as required.
• Conducted visual safety checks on vehicle routes, access roads, and loading/unloading areas.
• Reported hazards, near misses, accidents, and unsafe practices to site management.
• Supported site security by monitoring visitors, deliveries, and contractor access.
• Ensured compliance with health and safety regulations, company policies, and site-specific procedures.
• Assisted with loading and unloading operations by guiding vehicle positioning safely.
• Maintained clear emergency access routes and supported emergency evacuation procedures when required.
• Worked closely with Site Managers, Supervisors, and Health & Safety personnel to promote a safe working environment.
• Contributed to daily site briefings, toolbox talks, and safety inspections.

B.Sc. - Business Administration - OLABISI ONABANJO UNIVERSITY (2013)

National Diploma - Business Studies - POLYTECHNIC IBADAN (2009)

Diploma - Health and Social Care Level