Sehar Arshad

Operations and team management professional with UK experience in operations supervision, workforce coordination, customer service, inventory management, and HR administration. Proven ability to lead teams, improve operational efficiency, manage staff performance, and keep high service standards in fast-paced environments. MSc Project Management graduate with strong leadership, problem-solving, communication, and organisational skills, committed to supporting business objectives through effective team coordination and operational excellence.

Supervisor - Splendid Restaurants (Colonel) Ltd - Birmingham, UK

(2025-03)

• Supervised daily restaurant operations to ensure efficient delivery service.
• Managed staff scheduling and workload allocation.
• Coordinated inventory control and stock monitoring.
• Trained and mentored new team members.
• Resolved customer complaints while keeping service standards.
• Ensured compliance with company policies and health and safety regulations.
• Supported operational efficiency through effective team coordination.

Team Member - Ocado - London, UK

(2024-09 - 2025-03)

• Processed high-volume customer orders with accuracy and efficiency.
• Consistently achieved operational productivity targets.
• Maintained compliance with health and safety procedures.
• Collaborated with team members to ensure timely order dispatch.
• Supported warehouse operations across ambient, chilled, and freezer zones.
• Aided in keeping organised and efficient work areas.

HR Manager - WT Newhall Ltd - UK

(2023-04 - 2024-09)

• Led recruitment and onboarding of new employees.
• Managed workforce planning and staff scheduling.
• Maintained employee records and ensured data accuracy.
• Monitored staff performance and provided coaching support.
• Oversaw HR administration and compliance.
• Coordinated training programs and provided employee support.

Teacher Assistant - Step Teacher - London, UK

(2022-09 - 2023-03)

• Supported classroom administration and lesson preparation.
• Helped students through one-to-one and small group learning support.

Assistant Manager - Manforce Security Ltd - UK

(2021-09 - 2022-09)

• Supervised daily operational activities and team members.
• Conducted site inspections and ensured compliance with procedures.
• Managed inventory and equipment availability.
• Delivered customer service and incident resolution.
• Trained staff in safety and operational procedures.

MSc - Project Management - BPP University (2021-09 - 2023-04)

BBA - Sarhad University (2016-03 - 2020-09)

Higher Secondary Certificate - Humanities - Rawalpindi, Pakistan (2013 - 2016)

Secondary School Certificate - Science - Rawalpindi, Pakistan (2009 - 2011)