Sehresh Jabeen

Reliable and organised individual currently studying BSc (Hons) Health, Social & Wellbeing. Experienced in customer service, administrative support, and office operations within fast-paced environments. Skilled in managing high volumes of enquiries, maintaining accurate records, and supporting colleagues and customers professionally.

Known for excellent communication, problem-solving ability, and strong attention to detail. Fully available for full-time work or long shifts Wednesday–Sunday, including evenings.

Customer Service Assistant at Capita (O2 Customer Services Contract) (2022-06 – 2023-11)

Managed customer enquiries and account support for O2 customer services

• Managed high volumes of customer enquiries via telephone, email, and face-to-face.
• Maintained accurate electronic records and updated customer accounts.
• Resolved complaints efficiently and professionally.
• Escalated complex enquiries to relevant departments.
• Provided clear and accurate information about services and account details.

Machinist Supervisor at ZamZam Knitwear (2018-09 – 2022-05)

Supervised machinist operations and production workflows

• Organised workflow and prioritised tasks to meet production deadlines.
• Supervised staff and maintained smooth day-to-day operations.
• Maintained production schedules and quality control.
• Managed documentation and reporting accurately.

Teaching Assistant (Work Experience) at St Thomas Primary School

Work experience placement in classroom support

• Assisted classroom organisation and preparation of materials.
• Supported lesson delivery and student engagement.
• Provided one-to-one support for pupils when needed.

BSc (Hons) in Health, Social & Wellbeing – Oxford Brookes University (2028)

A Levels in Health & Social Care, ICT – Whalley Range Sixth Form College