Selena Gurung

I am a dynamic individual with around four years of experience in customer service, accounting and administration. My strong background in accounts, administration, multitasking and time management equips me to remain organised to provide exceptional service effectively. I have a proven ability to work under pressure and adapt to new challenges.

I am excited about this opportunity and believe that my skills, experience, and career aspirations not only align well but also position me to make a meaningful contribution. Despite my current location, I am willing to relocate for opportunities that align with my career goals.

Trainee Poker Dealer at Grosvenor Casino-Blackpool (2026-01 – Present)

Delivering high levels of customer service in a fast-paced gaming environment while handling multiple players and ensuring compliance with gaming regulations.

• Delivering high levels of customer service in a fast-paced environment while also handling multiple players and providing a positive experience.
• Ensuring compliance with the gaming rules, regulations and procedures.
• Collaborating with colleagues, supervisors and floor managers to ensure smooth operations and customer satisfaction.
• Handling high-pressure situations calmly, maintaining professionalism while managing large volumes of transactions and customer interactions.
• Assisted in training new dealers and supporting team operations during busy periods.

Temporary Christmas Sales Assistant at M&S-Preston (2025-11 – 2026-01)

Engaged with customers to understand their needs, provided recommendations, and worked towards achieving sales goals through product promotion and special offers.

• Proactively engage with customers to understand their needs, provide recommendations, and build a strong knowledge of the products.
• Work towards achieving sales goals by promoting special offers, new products, and sales opportunities.
• Utilise in-store equipment and applications to enhance customer service.
• Gain experience in customer service by addressing inquiries and delivering timely assistance.
• Ensure that assigned tasks are completed to a high standard.

Food Retail Assistant at Sodexo Live!-Preston, Lancashire (2025-09 – 2026-01)

Responsible for food sales and operating a food stall at Preston North End Stadium, managing stock, communicating with team leaders, and providing customer service.

• Responsible for food sales and operating a food stall at Preston North End Stadium.
• Communicate effectively with the team leader about stock management, including receiving deliveries, restocking the shop, and rotating goods.
• Offer deals and discounts on selected products.
• Perform cleaning duties throughout the store.
• Assist in training new staff and support team operations during busy periods.

HR and Administrative Assistant at QPSL (2024-05 – 2024-12)

Provided support to the HR team by scheduling meetings, coordinating communication workflows, managing attendance records, and enhancing the recruitment process.

• Provided support to the HR team by scheduling and coordinating meetings for various stakeholders.
• Engaged in regular communication to plan and implement instructions that streamlined HR and administrative tasks.
• Assisted in maintaining remote work systems by tracking attendance, managing leave records, and overseeing communication workflows.
• Enhanced the recruitment process by posting job vacancies, tracking applications, scheduling interviews, and facilitating onboarding and training.
• Developed customer service skills by addressing inquiries and providing prompt assistance.

Administrative Accountant at Kandangwa Ventures Pvt. Ltd. (2021-08 – 2024-04)

Prepared invoices and expense reports, managed payables systems, reviewed financial statements, and contributed to monthly budgeting and financial reporting.

• Prepared daily and monthly invoices, as well as expense reports, using QuickBooks, Xero, and Google Drive.
• Established an internal system to manage payables, maintaining positive cash flow and supporting monthly budgeting through Excel.
• Developed a strong attention to detail by reviewing bank account statements and resolving disputes effectively.
• Contributed to team efforts through effective communication, ensuring the timely completion of monthly budgeting and financial reporting.
• Managed various social media platforms and implemented strategies for marketing purposes.
• Maintained regular communication with external stakeholders for collaboration and public relations.

Accounting Assistant at Shimen & Co. (2021-01 – 2022-12)

Extracted financial data from clients, prepared financial statements, maintained accounting records using software, and facilitated audits.

• Extracted data from clients and prepared financial statements using Microsoft Office.
• Initiated the use of accounting software such as Xero and QuickBooks to streamline processes and increase efficiency.
• Maintained up-to-date records in accounting software like QuickBooks and Xero.
• Developed customer service skills by assisting clients with inquiries related to financial documentation.
• Facilitated audits for clients by ensuring the timely preparation and submission of financial statements to the Chartered Accountant at year-end.
• Collaborated closely with an external IT company to set up and maintain the company website.

Master's degree in Research (Management) – University of Central Lancashire (2025-01 – 2026-02)

Master's degree in Finance – St Xavier's College (Affiliated to Tribhuvan University) (2020 – 2024)

Bachelor's degree in Business Studies – Shanker Dev Campus (2015 – 2019)