Selena Smith

Experienced care home cleaner with a background in customer service and social care work. Holds a Diploma in Health and Social Care, as well as Level 2 qualifications in Maths and English from Lifetime Training. Dedicated and detail-oriented professional.

Care home cleaner - Choice care group

(2025-01)

• Responsible for maintaining cleanliness and sanitation standards in a care home environment, including patient rooms, common areas, and administrative offices.
• Managed inventory of cleaning supplies and ensured sufficient stock levels were maintained at all times.
• Collaborated with other staff members to prioritize cleaning tasks and address any specific cleanliness concerns raised by residents or staff.
• Result: Improved overall cleanliness and hygiene standards in the care home, creating a safe and comfortable environment for residents and staff alike.

Vue cinema customer service - Woven

(2021-01 - 2021-12)

• Provided excellent customer service to Vue Cinema patrons, ensuring a positive and enjoyable moviegoing experience.
• Assisted customers with ticket purchases, concessions orders, and any inquiries they may have had.
• Resolved any customer complaints or issues promptly and effectively to maintain high levels of satisfaction.
• Collaborated with team members to ensure smooth operations and a welcoming environment for guests.
• Result: Increased customer satisfaction scores by 20% and received numerous positive feedback from patrons on service quality.

Social care worker - Choice care group

(2021-01 - 2025-12)

• Provided personalized care and support to individuals with diverse needs, including but not limited to elderly, disabled, and at-risk populations.
• Conducted assessments, developed care plans, and implemented interventions to enhance overall well-being and quality of life for clients.
• Collaborated with multidisciplinary teams to coordinate services and resources, ensuring comprehensive and holistic care for each individual.
• Demonstrated empathy, patience, and excellent communication skills in building rapport and trust with clients and their families.
• Managed crisis situations effectively and implemented appropriate interventions to ensure the safety and welfare of clients.

Diploma - Health and social care - Lifetime training (2021-01 - 2024-12)

Level 2 - Maths - Lifetime training (2021-01 - 2024-12)

Level 2 - English - Lifetime training (2021-01 - 2024-12)