Sener Su Goodrum

I am an enthusiastic, dynamic and well motivated worker, I enjoy a challenge and like to further my own knowledge through practical involvement. I am team player with excellent interpersonal skills with the ability to establish positive relationships at all levels. I am extremely passionate about my work and always strive to do the best I can.

I have ten years experience working in the hospitality industry, originally working as a waitress and then eventually taking charge, leading a team of waiters/waitresses and chefs for a prestigious Hotel restaurant within the Bournemouth area.

Full-Time Mum - Normandie Hotel, Bournemouth, Dorset - Bournemouth, Dorset

(2021-01 - 2026-12)

Hotel Restaurant Manager / Deputy Hotel Manager - Normandie Hotel, Bournemouth, Dorset - Bournemouth, Dorset

(2015-08 - 2020-01)

Oversee all restaurant and kitchen operations to ensure that the service runs smoothly and meet food health and safety regulations.

• Employed and trained waiters/waitresses.
• Created table plan and work rota sheet.
• Organised special events i.e. weddings, birthdays, functions etc.
• Maintained hotel food and drink stock / placed food and drink orders.
• Provided support to fellow waiters/waitresses during meal service.
• Handled customer relations/queries to maintain a positive atmosphere
• Handled customer dietary requirements
• Maintained administrative functions - inventory, employee attendance and counselling
• Assigned posts and designated duties.
• Took over managerial role and responsibilities whenever the hotel manager/owner was away.

Waitress Supervisor - Normandie Hotel, Bournemouth, Dorset - Bournemouth, Dorset

(2013-04 - 2015-07)

Oversee all restaurant operations to ensure that restaurants run smoothly.

• Training of staff.
• Directed and supervised staff members engaged in daily operations.
• Answer questions about the menu and make recommendations when appropriate or requested.

Waitress - Normandie Hotel, Bournemouth, Dorset - Bournemouth, Dorset

(2010-09 - 2013-03)

• Take orders from and serve food and beverages to patrons.
• Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
• Communicate with kitchen staff directly
• Cleaned tables, removed dirty dishes, and replaced table linens.
• Replenished clean linens, glassware, silverware, and dishes.
• Supplied service staff with food.
• Served patrons with water, coffee, and condiments.
• Cleaned and polished furniture, shelves, walls, and equipment.
• Stocked refrigerators with bottled beer and wines.
• Provided excellent customer service in a prompt and courteous manner.
• Attended to reception set up and table placement

University Degree - Computer Programming and Technology - Isparta University, Turkey (2003-01 - 2006-12)

University Degree - Business Management - Eskisehir University, Turkey (2006-01 - 2009-12)