Seoneagh Dubey-hals

Friendly, reliable and highly motivated customer service professional with extensive experience dealing directly with customers, managing enquiries, handling telephone calls, resolving problems and running successful businesses. I have developed excellent communication and organizational skills through my experience as a business owner, PA/secretary. Over the years I have grown more confident with my communicating with customers by telephone, email also remaining calm and professional and finding quick solutions when dealing with challenging situations.

I am now looking to move into a remote customer service role where I can use my strong people skills, business experience and I also have the ability to learn new skills quickly. I work confidently and independently, manage my workload effectively, and take responsibility for delivering excellent customer service.

Domestic Housekeeper / Business Owner at Self-Employed (Present)

I currently run my own small cleaning company managing customers and the day-to-day operation of my business. This has given me lots of experience managing on-going customer relationships, also being able to follow tasks closely, making sure I adapt my work around customer requirements.

• Maintaining accurate customer information
• Managing my time effectively and efficiently while working independently
• Ensuring all my clients receive an excellent standard of care and service
• Maintaining a high level of professionalism and respect
• Being trusted around private information

Housekeeper at Balcombe Place

Worked with a prestigious stately home environment where attention to detail, discretion, reliability and consistent high standards were essential. The role required excellent organization, time management and ability to work independently while responding effectively to changing requirements for guests using the wedding venue.

Holiday Let Business Owner at Self-Employed

I successfully owned and managed my own holiday-let business, over seeing customer service experience remotely and making sure the day-to-day running was seamless between my change overs. Managing to up to 170 holiday days a year on each property. Running my own business required me to be highly organized, self-motivated and able to make important decisions independently.

• Managing customer enquiries and bookings
• Communicating with customers before, during and after their stays
• Handling telephone calls and responding to customer queries
• Resolving problems quickly and effectively
• Managing a cleaner remotely
• Completing orders and keeping stock levels to a maximum
• Marketing the business on social media platforms
• Maintaining an outstanding 9.8* customer rating

PA / Secretary at Window Cleaning Business (2017-01 – 2024-01)

A lot of different skills have come from this position and lots of varied customer facing and administrative role.

• Answering and managing telephone calls
• Dealing with customer enquiries
• Communicating with customers professionally
• Managing customer information and records
• Arranging appointments and managing schedules
• Managing payment-related enquires and sensitive information
• Helping the business keep its outstanding 5* Google review

Waitressing / Front of House / Customer Service at Ask Italian, Sheffield Park Tea Rooms

Over the years previous I have worked in a lot of different waitressing front of house customer service positions.