Sepi Behjati

Highly organized and personable Administrator and Receptionist with over 7 years of experience in high-volume environments. Expert in managing front-desk operations, coordinating complex schedules, and providing seamless administrative support. Proven track record of improving office efficiency, managing bookings, and delivering exceptional first impressions.

Proficient in Microsoft Office and digital booking systems, seeking to leverage strong organizational skills in a professional office or front-of-house role.

Customer Service Advisor (Seasonal) at TJX Europe (2025-09 – 2026-01)

Delivered accurate administrative and service support during peak season.

• Managed customer inquiries, processed returns, and handled transactions with precision.
• Maintained an organized front-of-house environment to ensure operational efficiency.
• Collaborated with the team to meet daily service targets in a fast-paced setting.

Personal Assistant at Private Estate (2019-01 – 2020-12)

Provided comprehensive administrative and personal support to high-profile individuals.

• Managed complex calendars and orchestrated international travel itineraries.
• Implemented a digital scheduling system that improved time management efficiency.
• Maintained strict confidentiality and handled sensitive correspondence with discretion.

Airbnb Administrator at Private Estate (2018-01 – 2019-12)

Administered guest bookings and digital correspondence across multiple platforms.

• Managed high-volume inquiries and maintained a 4.9-star rating through prompt communication.
• Streamlined the check-in process, reducing response times by 40%.
• Optimized listing content and pricing strategies to increase booking volume by 30%.

Hotel Receptionist at Grand Hotel (2018-01 – 2019-12)

Managed the front desk, serving as the first point of contact for all guests.

• Handled reservations, check-ins/outs, and switchboard operations efficiently.
• Trained new reception staff on booking systems and service standards.
• Reduced guest waiting times during peak hours through proactive queue management.

Restaurant Manager at Sandwiches Bar (2015-01 – 2018-12)

Oversaw daily business operations, staff rostering, and inventory administration.

• Managed inventory controls, reducing waste by 15% through accurate tracking.
• Supervised staff and ensured compliance with health and safety regulations.
• Improved customer retention by 25% through high service standards.

Sales Assistant at MS Jewelers (2012-01 – 2015-12)

Provided personalized service and supported administrative sales tasks.

• Exceeded monthly targets through effective product knowledge and client relations.
• Assisted with stock management and visual merchandising.

Bachelor of Social Science in Social Science – University of Tehran (2006-01 – 2010-12)