Assistant Store Manager - D2C (Havaianas) - London Gatwick Airport
(2025-11)
- Overseeing all aspects of the day-to-day store operation, ensuring smooth and efficient running of the business within a busy airport environment.
- Analysing store performance and key performance indicators (KPIs), identifying opportunities for improvement and implementing actions to support business performance.
- Conducting regular health & safety checks including risk assessments, ensuring compliance with company procedures and maintaining a safe environment for staff and customers.
- Leading staff inductions and provide ongoing training and development to ensure employees are confident, knowledgeable and able to deliver high standards of customer service.
- Managing business stock control, including regular stock counts and stocktaking, ensuring accurate inventory levels and effective store operations.
Assistant Manager - SSP/Mark&Spencer - London Gatwick Airport
(2015-08 - 2025-10)
- Lead the day-to-day operation of a busy customer-facing environment, ensuring consistently high standards of service, safety and operational performance.
- Managed and supported team members across daily operations, providing coaching, training and ongoing development.
- Prepared weekly staff rotas to ensure appropriate staffing levels and efficient deployment of resources.
- Conducted regular health & safety checks and ensure operational procedures and company standards are maintained.
- Completed weekly operational reporting and monitor key areas of performance.
- Managed weekly and monthly stock counts, stock ordering and stock control to support efficient business operations.
- Conducted stock takes and identify opportunities to improve operational efficiency and minimise waste.
Assistant Operations Manager - Chichester Premier Inn - Chichester, West Sussex
(2015-02 - 2015-07)
Food & Beverage Manager - Chichester Premier Inn - Chichester, West Sussex
(2013-10 - 2015-02)
- Supported the Operations Manager in the effective management of hotel food & beverage operations.
- Contributed to the development and delivery of 90-day business plans and operational objectives.
- Lead, coached and developed team members to maintain high standards of service and performance.
- Conducted regular one-to-one meetings and performance reviews, providing constructive feedback and identifying development opportunities.
- Managed stock control, stock counts and ordering to support efficient and cost-effective operations.
- Supported the delivery of a consistently high-quality guest experience while maintaining operational standards.
Costa Coffee Store Manager - London Gatwick Airport North Premier Inn - London Gatwick Airport
(2012-09 - 2013-10)
- Managed the opening and operation of a new Costa Coffee team within a busy airport hotel environment.
- Recruited, trained and developed a completely new team, establishing strong operational and customer service standards.
- Successfully developed team performance and service delivery, achieving the highest Costa check and guest recommendation results within West Sussex.
- Managed daily operations while maintaining high standards of customer service, quality and compliance.
Reception Team Leader - London Gatwick Airport Central Premier Inn - London Gatwick Airport
(2008-04 - 2010)
- Supervised the reception team and supported the effective operation of the hotel front office.
- Trained and developed new and existing team members.
- Conducted regular one-to-one meetings and supported staff development.
- Prepared monthly Duty Manager rotas and assisted with operational planning.
Night Manager - Gatwick Metro Premier Travel Inn
(2004-05 - 2008-04)
- Managed overnight hotel operations, ensuring the safety and security of guests and the property.
- Balanced hotel accounts and completed overnight financial procedures.
- Handled room rate negotiations and guest enquiries.
- Maintained high standards of customer service while independently managing the hotel overnight operation.
