Seren James

A hardworking, polite and adaptable individual, who is enthusiastic about delivering excellent customer service. A meticulous team player who always strives to put a smile on the faces of customers and colleagues. Dependable, flexible and motivated to learn new skills. Seeking a position where the environment is positive and energetic.

Dog Handler & Driver at Adventure Paws Uk (2025-11 – Present)

5 years experience within the company, and previously volunteered.

• Driving company vans to pick up and drop off client's dogs.
• Ensure dogs are travelling comfortably and safely.
• Greeting new and existing clients daily, building friendly and trusting relationships.
• Keeping track of client addresses, keys/codes and routes, changing each day.
• Following the role of a Dog Handler within the company in coordination with previous role.

FOH Dog Boarding at Adventure Paws Uk (2025-08 – 2025-11)

• Provide attentive and high-quality care for dogs staying at the boarding facility, ensuring their safety, comfort and wellbeing always.
• Support various dogs with diverse personalities and backgrounds (such as rescues), maintaining calm and positive handling techniques to build trust, bond, and reduce stress.
• Maintain high hygiene standards by ensuring a clean, safe and welcoming environment. Regularly disinfecting spaces, managing waste effectively and ensuring dogs have clean and comfortable spaces.
• Prepare and serve meals according to each dog and their specific dietary requirements, including medication/oils, also occasionally including allergy management, while ensuring consistency with owners' instructions and pets tailored diets.
• Oversee exercise and enrichment activities to promote physical health and positive behavior.
• Greet and assist clients during drop-off and collection, building relationships with clients, and maintaining a friendly, professional and efficient FOH experience.
• Monitor animal behavior and welfare, promptly reporting any health concerns whether it be physical or psychological.
• Communicate with the team at all times to ensure a smooth working day.
• Successfully manage and oversee dog(s) during exercise times, executing dog handling, training and behavioral practices.
• Work with a variety of dogs, of all sizes, breeds, temperaments and needs.
• Often step in to my previous role in the company as a Dog Handler (working with the rest of the team during the walking/exercise sessions).

Social Media Manager at Canning City FC (2025-05 – 2025-08)

• Attended matches and training sessions to keep updated on teams' progress, and to catch up with coaches and managers.
• Used Canva to create engaging and eye-catching content from scratch for the social media pages.
• Communicated with coaches to get scores and any input they may have had.
• Published content in a timely manner coinciding with when matches were played, to get match results and information out to parents, fans and followers as quickly as possible.
• Posted content (images) to Facebook and Instagram, with catchy but informative captions.
• Implemented strategies to increase page views and engagement.
• Helped a third-party company provide a monthly newsletter, giving information and updates for all teams, getting a few words from select coaches, staying updated with things such as team openings/coaches wanted, gathering images to be included, and constantly updating a list of recipients for said newsletter.
• Monitored social media accounts, ensuring all comments and questions were answered and managed our online presence.
• Responded to all messages we received, which would include general queries, brand offers/collaboration offers, but would mainly be applications for new players. I would deal with messages accordingly, help them the best we could, or in the case that they contacted the wrong team, point them in the right direction to proceed.
• Kept our sponsors involved with our social media content, i.e. tagging sponsors' social media accounts, ensuring logos were included in our content, and thanking them for their help and support.
• Occasionally helped in the team's canteen when required, cooking food and serving customers.

Pet Sitter at Self-Employed (2025-04 – 2025-08)

• Provided reliable, compassionate care for a variety of animals, ensuring their wellbeing and comfort while owners were away.
• Built trusting relationships with clients through clear communication, regular updates, and attention to individual pet needs.
• Administered medications and treatments safely and accurately according to owner/veterinary instruction.
• Maintained a clean and tidy environment in both animal living areas and clients' homes.
• Delivered tailored care routines for each pet, respecting dietary, behavioral and medical requirements.
• Supported animal enrichment and exercise through play, walks, and stimulation activities appropriate to each breed/species.
• Earned repeat bookings and client referrals due to reliability and compassionate care.
• Successfully managed multiple pets with diverse care needs across different households.
• One review of my care reads; "Communicates well, keeps you updated, flexible with your requirements and helped with other chores as well. Definitely use her services again."

Casual Event Staff at Spark Event Group (2025-04 – 2025-08)

• Dealing with the public in a professional manner.
• Working in a busy, fast paced and crowded environment.
• Frequently engaging with the public to sell goods and successfully selling out.
• Followed my own initiative to provide excellent customer service.
• Provided information and answered any questions in a polite, respectable and professional manner.
• Checked in with team leaders throughout shift and after shift.

Assistant Dog Handler at Adventure Paws Uk (2021-01 – 2025-04)

• Helped to collect and drop off clients' dogs (as a passenger).
• Customer service and communication with clients, or potential clients.
• Helped to care for dogs, food, water, basic needs. Tailored care to individual dogs when required and executed dog handling and training practices.
• Washed, groomed and dried dogs to ensure they went home clean, and to keep a good relationship with clients.
• Worked either as part of a close-knit team or worked alone using my own initiative.
• Helped to keep the site tidy and clean, and ensured maximum practicality or the working environment.
• Worked with a variety of breeds and temperaments.
• Administered medications and treatments to pets.

Volunteer Stable Hand at Ponderosa Equestrian Centre (2017-09 – 2020-02)

• Helped with feeding, watering, grooming, tacking up/untacking, and taking horses in/out to paddocks.
• Lead the beginner riders' horses during their lessons.
• Basic yard duties; sweeping and cleaning, mucking out stables, tidying, cleaning and caring for tack, ensuring a clean and safe working environment, and a pleasant place for customers.
• Worked within a team of colleagues varying in age. Worked independently when required.
• Dealt with customer enquiries and communicated with customers with a friendly and approachable manner.

GCSE in English Language – The John Frost School

GCSE in English Literature – The John Frost School

GCSE in Numeracy – The John Frost School

GCSE in Mathematics – The John Frost School

GCSE in Science (Double Award) – The John Frost School