Serena Saengthong

I am a Thai national, born in the UK, and fluent in both Thai and English. I first completed my initial education at Bournemouth and Poole College and am currently pursuing further studies at Northumbria University. I am actively seeking a part-time job to enhance my customer service and communication skills. My previous experiences have equipped me with the ability to adapt to diverse environments and effectively engage with people from various backgrounds.

Waitress assistant at Kala Thai (2023-10 – 2024-06)

• Ensure the best experience for customers during their entry.
• Taking orders.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations. And making sure they're having a fantastic time.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Waitress assistant at Thai Smile (2021-08 – 2022-02)

• Prepared tables for guests and reset tables between customers.
• Kept tables clear of used crockery, glassware and cutlery.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Childcare assistant at Day Nursery (2018-07 – 2018-07)

• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Fed meals, changed diapers and assisted children to use toilet.
• Developed positive, trusting relationships with groups of young children.

Diploma of Higher Education in Travel and Tourism – Bournemouth and Poole College (2019-09 – 2024-05)

Functional Skills in Maths and English – Bournemouth and Poole College

Progression to Tourism in Tourism – Bournemouth and Poole College

Travel and Tourism city and guild in Travel and Tourism – Bournemouth and Poole College

BTEC Foundation diploma in Travel and Tourism – Bournemouth and Poole College