Serin Thomas

PROFESSIONAL PROFILE An innovative and efficient Identity and Access management consultant with a wealth of experience across high demand operational environments. Ensuring optimal security through expert operations, risk, and incident management. Demonstrated capacity of identifying key gaps and vulnerabilities, collaborating to remediate issues and eliminate threats with extensive leadership, and project management skills gained from more than 7 years of experience in the Information Technology industry.

SKILL SET

• Certified OKTA Professional – OKTA tool.
• Design, implement, and manage the identity and access management solutions using OKTA.
• Develop and maintain policies and procedures for identity and access management that support zero trust security principles.
• Automate IAM tasks through scripting and other automation tools like Okta Workflows.
• Conduct regular security assessments and audits to identify vulnerabilities.
• Extensive exposure in ITIL process implementation – Asset / Configuration Management, Incident and Problem Management, with exposure on various ITSM tools such as ServiceNow.
• Collaborate with IT and security teams to align IAM strategies with overall business objectives.
• Stay current with industry trends, technologies, and regulatory changes affecting IAM.
• Working knowledge in ActiveDirectory infrastructure – User Administration and Global Policy deployment, including system security and user level restrictions.
• Proficiency in Microsoft365, and Azure management.
• Design and implement comprehensive IAM policies and procedures.
• Extensive knowledge of Identity and Access Management, including RBAC concepts and operating policies.

June 2022 – June 2024 with IBM, India as Technical Consultant

Key Responsibilities:

• Onboarded 100’s of SAML applications into OKTA and expertise in end-to-end deployment of OKTA.
• Design, implement, and maintain Okta solutions to support Identity and Access Management requirements.
• Collaborate with clients to gather requirements and define Okta architecture and integration strategies. 

• Build and maintain thorough user documentation, manuals, policies, and processes for Okta and other tools.
• Expertise in OKTA API access management, OKTA Access Gateway and workflows.
• Proficient in Web Access management and various SSO technologies.
• Expertise in AD group memberships and OKTA push groups.
• Extensive knowledge of Identity and Access Management, including RBAC/ABAC concepts and operating policies.
• Experience in handling 200+ OKTA tenants including B2E, B2C, B2B.
• Good knowledge of AD agents’ installation and radius agents.
• Defining OKTA rules for segregation of duties and birthright provisioning of users into downstream applications.
• Setting up of MFA for all applications in scope to OKTA such as OKTA Verify, SMS authentication, voice call authentication and security questions.
• Manages AD group membership using OKTA push groups and importing all AD groups based on policies and rules.
• Experience in an operational leadership role within Identity and Access Management.
• Experience in process improvement and implementation, contributing to operational efficiency.
• Demonstrated ability in automating identity related solutions.
• Solid understanding of AuthN/ AuthZ protocols such as SAML, OIDC, and OAuth.
• Experience with integrating OKTA with enterprise applications, directories and systems.
• In-depth knowledge of Active Directory (AD), IT processes and procedures, information security, and systems implementations.

Nov’ 2020 – June 2022 with Genpact, India as Lead Associate

Key Responsibilities:

• Working on installation and administration of Active Directory with OKTA.
• Coordinating with multiple teams within Enterprise application Security & administering OKTA configuration.
• Managing & supervising the end- to- end User Life Cycle Management using OKTA and application provisioning aspects.
• Analyzing & reviewing production issues and ensuring that the issue is resolved with proper co- ordination between the onsite & offshore teams.
• Configuring & administering SSO for SaaS and on-premises applications using OKTA cloud.
• Performing SAML based integrations for OIN based applications and custom applications along with OpenID based integration with OKTA.
• Integrated 100+ applications based on SAML, OpenID from OIN networkas well as custom based.
• Providing authorization for server management, API token refreshment for OpenID.
• Experience in Multifactor Authentication enablement with OKTA verify and various other factors according to application requirement.

Nov’ 2016 - Nov’ 2020 with Cognizant Technology Solutions, India as Security Application Engineer

• Delegated authentication, JIT, and IWA; managing Policy management for password, sign-on.
• Troubleshooting access related issues like not able to login in OKTA, User’s profile integration in OKTA, password policies, MFA policies, Allow/Deny access on application policies.
• Experience with identity protocols and standards such as SAML, OAuth, LDAP, and SCIM.
• Analyzing, reviewing & verifying HRMS data for creation of user’s profile in IM system.
• Performing several activities including Generic User management (Creation/Deletion), account management using OIM, Scheduler maintenance & SOX Audit requirement.
• Managed privilege access for entire organization and involved in onboarding/ offboarding servers related to PAM using Beyond Trust tool.
• Granting/Revoking access for User Account management.
• Performing system management for various platforms like Windows, Linux, Oracle, MS SQL server and AD.
• Responsible for analyzing the technical issues related to Okta integrated applications.
• Responsible for various applications integration in Okta for Single Sign-On.
• OKTA server and agent health checks and Okta agent upgrade.
• Analyzing access and applications related issues and initiating troubleshooting sessions with the end user. 
• Maintain good customer relationships and communicate effectively and timely with peers.

• 2011 to 2015: Bachelor of Technology (Electronics and Communication Engineering) from Musaliar College of Engineering and Technology, Pathanamthitta, Kerala affiliated to Mahatma Gandhi University.
• 2011: 12th from Mar Thoma Residential School, Thiruvalla, Kerala affiliated to ISC.
• 2009: 10th from Mar Thoma Residential School, Thiruvalla, Kerala affiliated to ICSE.