Shabana Kauser

An experienced Pharmacy Assistant and Medicines Management Officer with over nine years of experience in community pharmacy and primary care settings. Skilled in medicines management, prescription processing, patient support, and working collaboratively with pharmacists and healthcare professionals to deliver safe and effective patient care. A confident and approachable professional with excellent communication and customer service skills, able to build positive relationships with patients, colleagues, and multidisciplinary healthcare teams.

Experienced in handling medication queries, coordinating patient care, managing clinical administration, and supporting medicines optimisation initiatives. Highly organised, adaptable, and capable of working independently while maintaining accuracy, confidentiality, and attention to detail.

Trainee Pharmacy Technician - Evergreen Pharmacy

(2024-09)

As a Trainee Pharmacy Technician my day-to-day duties are as follows:

• Receiving and processing prescriptions.
• Selecting and labelling medicines accurately.
• Preparing prescriptions for the pharmacist to check.
• Packaging medications according to standard procedures.
• Ordering medicines and pharmacy supplies.
• Checking deliveries and storing stock correctly.
• Monitoring stock levels and expiry dates.
• Answering basic pharmacy queries within the scope of training.
• Maintaining accurate patient and prescription records.
• Assisting with controlled drug records where permitted and supervised.
• Studying pharmacy legislation, calculations, and medicine knowledge.
• Attending training sessions and assessments.
• Following standard operating procedures (SOPs) and workplace policies.

Pharmacy Assistant / Medicines Management Officer - Peel House Medical Practice at Accrington PALS

(2023-09 - 2024-09)

During my time at Peel House Medical Practice, I was responsible for the following:

• Processed and actioned patient discharge letters.
• Managed medication synchronisation requests from patients and care home teams.
• Requested appropriate monitoring for newly initiated medications.
• Discussed Vitamin D deficiency management and initiated loading and treatment doses in line with practice protocols.
• Reviewed QRISK scores and lipid profiles and initiated statin therapy where clinically appropriate and authorised.
• Arranged suitable medication alternatives during supply shortages.
• Coordinated care home referrals and completed associated documentation, including blood pressure, blood test, height, and weight records.
• Liaised daily with Clinical Pharmacists and supported the completion of medicines management tasks.
• Maintained accurate patient records while adhering to confidentiality and data protection requirements.

Dispensing Assistant - Manor Pharmacy

(2018-07 - 2023-09)

• Processed prescriptions accurately and efficiently.
• Assisted pharmacists in ordering, preparing, and dispensing medications.
• Provided advice and support to patients regarding prescriptions and medication collection.
• Managed prescription queries and maintained patient confidentiality.
• Ensured compliance with pharmacy procedures and regulations.
• Delivered consistently high levels of customer service within a busy community pharmacy environment.

Dispensing Assistant - Paradise Street Pharmacy

(2017-11 - 2018-07)

• Supported pharmacists with dispensing and administrative duties.
• Processed prescriptions and maintained accurate patient records.
• Performed clerical duties to support the efficient operation of the pharmacy.
• Assisted customers with prescription-related enquiries and general pharmacy services.

Retail Assistant - B&M Home Bargains

(2015-03 - 2017-10)

• Delivered excellent customer service and responded effectively to customer enquiries.
• Maintained stock levels and merchandising standards.
• Assisted customers in locating products and meeting their individual needs.
• Processed cash and card transactions accurately.
• Contributed to achieving store performance targets.

NVQ Level 3 Diploma - Supporting, Learning, Teaching in Schools - ACCROSS College (2014 - 2015)

Pharmacy Technician qualification