Shabrieka

Results-driven General Manager with over 15 years of leadership experience in operations, accounting, human resources, payroll, customer service, and contract administration. Proven ability to oversee business operations, improve efficiency, maintain compliance, and lead high-performing teams.

General Manager at MTT Group, Inc. (2023-05 – Present)

Direct daily operations, financial management, and administration.

• Manage Accounts Payable, Accounts Receivable, payroll, HR, contracts, invoicing, and financial reporting.
• Coordinate departments to improve efficiency and support executive leadership.

Call Center Manager at Wilbur's Plumbing, Heating & Air (2019-01 – 2022-12)

• Managed call center operations, supervised staff, resolved escalated issues, trained employees, and maintained customer satisfaction.

HR Receptionist at WKW (2017-01 – 2019-12)

• Supported HR, maintained employee records, coordinated travel, managed front office operations.

Operations Manager at Love's Travel Stop (2013-01 – 2016-12)

• Supervised operations, scheduling, inventory, customer service, and employee development.

Cashier at Sam's Club (2012-01 – 2013-12)

Closing Manager/Key Holder at Piggly Wiggly (2010-01 – 2012-12)

Diagnostic Imaging – Wallace State Community College

High School Diploma – Ashville High School