Shadrach Pakalapaty

Reliable and hardworking professional with 10+ years of experience in structured and fast-paced environments across the UK and India. Strong background in customer service, retail operations, administration, and team coordination. Recognized for accountability, attention to detail, and delivering high quality service standards.

Quality Assurance Lead / Analyst at Multiple employers (2012-09 – 2023-09)

Worked in deadline-driven environments requiring high accuracy and accountability across multiple projects and global teams.

• Worked in deadline-driven environments requiring high accuracy and accountability.
• Coordinated with cross-functional teams to ensure smooth operations and task completion.
• Managed responsibilities across multiple projects and global teams.
• Maintained detailed documentation and reporting standards.
• Trained and supported team members to improve efficiency and quality of work.

Customer Service Executive at Sainsbury's (2012-02 – 2012-06)

Assisted customers in a high-volume retail environment with checkout operations and customer support.

• Assisted 100+ customers daily in a high-volume retail environment.
• Maintained checkout accuracy and supported smooth store operations.
• Resolved customer concerns efficiently to ensure positive experiences.

Customer Service Advisor at Marks & Spencer (2011-11 – 2011-12)

Provided phone and online support for customer orders and account payments.

• Provided phone and online support for orders and account payments.
• Handled customer queries professionally while maintaining transaction accuracy.

General Processing Operative at Pearson plc (2011-06 – 2011-10)

Processed high volumes of evaluation data with strong accuracy standards and maintained confidential records.

• Processed high volumes of evaluation data with strong accuracy standards.
• Maintained confidential records and met strict deadlines.

Technical Support Associate at Dell (2007-10 – 2008-09)

Provided troubleshooting support for hardware and software issues with clear communication.

• Provided troubleshooting support for hardware and software issues.
• Delivered clear communication while meeting service-level expectations.

Master of Science in Electronics and Information Technology – Sheffield Hallam University (2010-03)

Bachelor of Technology in Electrical, Electronics And Communications Engineering – Jawaharlal Nehru Technological University (2007-05)