Shaghayegh Seyfpour

Friendly and customer-focused Front of House professional with experience in reception, customer service and hospitality across the UK and Iran. Skilled in delivering exceptional customer service, handling enquiries, coordinating with operational teams and ensuring a welcoming experience for guests and residents. Experienced in managing bookings, administrative tasks, emails, telephone enquiries and resolving issues professionally.

Highly organised, proactive and calm under pressure, with a passion for creating positive customer experiences and building strong relationships.

RECEPTIONIST - CitySuites Aparthotel - Manchester, UK

(2025-01 - 2025-02)

• Delivered a professional and welcoming front of house service to guests and visitors.
• Managed guest check-in and check-out, ensuring an excellent customer experience.
• Responded to enquiries by phone, email and in person in a friendly and professional manner.
• Coordinated with housekeeping and maintenance teams to resolve guest requests efficiently.
• Managed reservations, payments and guest records accurately.
• Assisted with administrative tasks while maintaining excellent customer service in a fast-paced environment.

HOST - Caffè Istanbul - Manchester, UK

(2024-02 - 2024-12)

• Welcomed and seated customers, creating a warm and friendly atmosphere.
• Delivered excellent customer service and handled customer enquiries.
• Worked closely with colleagues to ensure efficient daily operations.
• Maintained a clean and organised front of house environment.

WAITRESS / HOST - Loghmeh Restaurant - Manchester, UK

(2024-01 - 2024-06)

• Welcomed guests and provided attentive table service.
• Assisted customers with menu choices and special requests.
• Worked as part of a busy team to deliver excellent customer experiences.
• Maintained high standards of cleanliness and organisation.

RECEPTIONIST & EVENTS SUPPORT - Morvarid Hotel - Tehran, Iran

(2022-01 - 2024-01)

• Managed front desk operations and welcomed guests professionally.
• Handled reservations, telephone calls and customer enquiries.
• Assisted with event coordination and guest services.
• Managed administrative duties and maintained accurate records.
• Worked closely with different departments to ensure smooth daily operations.

MA - Fashion Design Technology - Manchester Metropolitan University (2023-01 - 2024-01)

BA - Fashion Design - Tehran University of Applied Science and Technology

Associate Degree - Graphic Design - Islamic Azad University