Cluster Lead - Tesco - City Kings Cluster - Group 920
(2025-04)
- Cultivated stronger working relationships through active participation in team-building activities.
- Exhibited unwavering commitment and diligence to deliver results and enhance operations.
- Lead 7 stores in cluster on recruitment, securing high-calibre candidates for diverse roles.
- Sourced, trained, and performance-managed over 20 managers to navigate high workload with ambitious targets.
- Oversaw daily operations of 7 retail stores, cultivating a culture of excellence and customer satisfaction.
Shrink Lead/Sponsor - Tesco - Tesco Group 920 - London
(2025-03)
- Enhanced business operations by focusing on shrink reduction.
- Led a team of 26 store managers, fostering a collaborative environment to meet shrink targets.
- Trained more than 350 colleagues on shrink management, safety and target achievement.
- Elevated store ranking from 197th to 1st in London through process improvements.
- Organized sessions to boost communication between various teams.
- Implemented theft prevention measures to reduce store losses.
- Stock Take Champion
Store Manager - Tesco - Tesco East Rd Shoreditch - London
(2025-03)
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Managed budget forecasts and controlled expenses to stay within financial targets.
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
- Installed security and monitoring systems to observe shopping activities and prevent theft.
- Achieved Tesco's waste control targets consistently for over 20 weeks, setting a benchmark in Group 920.
- Enhanced store representation and ensured consistent product availability to boost customer experience.
Express Store Manager - Tesco - Tesco Tower Bridge Express - London
(2023-10 - 2025-03)
- Directed operational activities, leading to a 984k growth in yearly sales.
- Elevated customer satisfaction from 18% to 73% over a year with thorough expertise.
- Consistently exceeded shrink targets, achieving an average of blue 0.37% compared to the benchmark of 1.90%.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Express Deputy Manager - Tesco - Tesco Bermondsey Park Express - London
(2021-12 - 2023-10)
Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Dealt with customer complaints calmly and effectively, resolving issues with smart solutions.
- Revised and organised work schedules to align with anticipated business demands.
- Supervised team of 16 staff, delivering training, performance evaluations, and personal development guidance.
Line Manager – Fresh Food - Tesco - Tesco Upton Park Metro - London
(2020-05 - 2021-11)
- Managed daily operations of the fresh food department, leading to improved product quality and customer satisfaction.
- Recruited enthusiastic team members to provide exceptional customer service.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
Shift Leader - Tesco - Tesco Upton Park Metro - London
(2019-12 - 2020-05)
- Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Central Club President (12 Clubs) - Adamjee Cantonment College - Dhaka
(2016-07 - 2018-06)
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Attended conventions to represent organisation, gather information and help build new partnerships.
