Shah sawar Jan

Technically minded IT professional with a background in computer hardware, software, and network fundamentals, backed by an MSc in Artificial Intelligence and a BSc in Computer Science. Experienced in diagnosing and resolving technical faults, setting up and configuring systems, and delivering clear support to end-users. Highly organised with the ability to manage multiple jobs per day across different sites, self-motivated and comfortable working independently on the road.

Eager to apply strong analytical and problem-solving skills in a field engineer capacity, supporting EPOS systems, network infrastructure, and desktop/peripheral hardware.

AI/ML & Web Developer - Oasis Infobyte - Remote

(2023-03 - 2023-09)

• Managed end-to-end technical workflows — from data pipeline setup to deployment — requiring structured fault-finding, configuration, and thorough system testing.
• Diagnosed and resolved software and integration issues across full-stack applications built with React, Node.js, and MongoDB, mirroring the fault-finding process used in field IT support.
• Maintained version-controlled codebases using Git and worked within Agile delivery schedules, demonstrating the ability to manage multiple concurrent tasks to deadlines.
• Communicated technical findings clearly to team members and stakeholders with varying levels of technical knowledge.

Web Developer Trainee - PSEB - Islamabad

(2022-08 - 2022-11)

• Practised structured debugging and code optimisation, building systematic fault-diagnosis habits transferable to hardware and network troubleshooting.
• Developed strong problem-solving and documentation disciplines in a professional software engineering environment.

Customer Support Associate - ERP Islamabad - Remote

(2022-12 - 2023-03)

• Provided first-line technical and operational support, resolving client issues under time pressure — directly analogous to field-based end-user support.
• Strengthened written and verbal communication skills, including explaining technical concepts to non-technical users.

MSc - Artificial Intelligence - Sheffield Hallam University (2025)

BSc - Computer Science - Air University (2023)