Shahjehan Raja

Experienced SIA-licensed security professional with over two years of frontline experience across high-footfall venues including nightclubs, pubs, and large-scale events throughout Birmingham. Proven ability to manage crowd dynamics, de-escalate conflict, and lead teams effectively under pressure. Currently serving as Head Doorman for a Professional Security-managed venue.

Level 2 First Aid certified with a strong track record of maintaining safety standards and representing employers professionally.

Head Doorman - Professional Security - Birmingham

(2025-01)

Appointed to lead door team at a Professional Security-managed venue in Birmingham

• Responsible for briefing and coordinating door staff at the start of each shift
• Made final decisions on entry, refusals, and ejections in line with venue policy and licensing law
• Maintained a visible, professional presence to deter disorder and reassure patrons
• Liaised directly with venue management and Professional Security supervisors

Security Officer / Door Supervisor - Professional Security - Various Venues, Birmingham

(2025-01)

Deployed across multiple venues including nightclubs and licensed premises across Birmingham

• Conducted thorough searches using SIA-compliant procedures, detecting prohibited items
• Managed access control and queue management for high-capacity events
• De-escalated situations involving intoxicated or aggressive individuals calmly and professionally
• Completed detailed incident reports and maintained communication with supervisors throughout shifts

Security Officer - Various Locations - Birmingham

(2024-03 - 2024-12)

• Ensured safety and wellbeing of large groups in fast-paced event environments
• Communicated clearly with the public, managing crowd flow and emergencies
• Adapted quickly to different event types, venues, and team structures

Warehouse Operative - IKEA - Birmingham

(2023-06 - 2023-08)

• Maintained order and efficiency in a high-volume team-based warehouse environment
• Worked under pressure with tight schedules and shifting operational priorities

Customer Service Advisor - Hotpoint

(2022-06 - 2022-09)

• Handled customer concerns with empathy and professionalism in a fast-paced call environment
• Maintained consistently high service standards under volume pressure

Customer Assistant - Morrisons

(2020-09 - 2022-06)

• Delivered excellent customer service across shop floor and till operations
• Supported team efforts and maintained composure during peak trading hours

Prefect - Sixth Form College

(2021-01 - 2022-06)

• Acted as a role model and mentor for younger students
• Supported staff during school events and managed student wellbeing and discipline

BSc - Computer Science with AI - Birmingham City University

A-Levels - Biology, Psychology, Religious Studies - Sixth Form College