Shahzia Iqbal

I'm a highly qualified Pensions administrator with ten years of experience of working in an office environment. Within this role I have demonstrated that I can be adaptable, conscientious and have an attention to detail when dealing with large and complicated enquiries. I have experience of both telephone and face to face communications as well as regular use of Microsoft Office including emails.

In addition to this I have graduated in English and Media Communication studies and I am now seeking for the next challenging and rewarding opportunity within a successful organization.

Pensions administrator - Equiniti

(2019-08)

I manage and process DB and DC pensions for a number of high profile clients which include BBC and Sigma. I produce Retirement, Transfer and Death benefits packs and resolve enquiries over the phone, email or in writing. Enquiries can come from members, banks, solicitors, Independent financial advisors or DWP.

As enquiries can be quite complex a high level of accuracy and attention to detail is required all the time as well as strong communication skills. On a daily basis I run manual and automated calculations, produce relevant correspondence such as letters, forms and questionnaires. In addition to this I organise and manage an online filing system and update various spreadsheets.

• Excellent attention to detail skills when processing pensions.
• High level of communication skills both written and verbal.
• Invaluable research skills through use of Web, Phone calls and going through various databases.

Care and Support worker - Self employed

(2016-10 - 2019-07)

Arranging appointment, organising events, keeping prescriptions and other paperwork up to date and ordering new ones as required. Supporting with daily routines.

• Excellent communication and organisational skills.
• Promoting independence.

Customer Support Advisor - Namesco

(2013-12 - 2015-09)

First point of contact for corporate customers technical, renewals, orders, billing, account queries via telephone, mail and fax. Responsible for ensuring all enquiries were logged and kept up to date and all problems followed through until resolved and in line with the departments KPi's. I dealt with customers complaints and ensured that customers were kept up to date with developments.

I processed cancellations and refunds as well as carried out hosting swaps. In addition to this I raised purchase orders, dealt with customers billing issues and chased up unpaid renewals and provided training and support to colleagues.

• Excellent interpersonal and communication skills both written and verbal.
• Attention to detail skills when providing assistance about the products.
• Providing world class customer care and meeting daily and monthly sales targets.
• Excellent complaint handling skills.

Customer Service Administrator - Serco global services/Shop Direct contact centre

(2007-01 - 2013-12)

My role consisted of delivering exceptional customer service in a proactive manner and acting as an ambassador for all the brands. I dealt with customers enquiries and provided solutions that fitted customers and business needs. This involved providing information and negotiating with relevant departments.

I was also actively involved in selling and achieving sales targets to maximize business sales. This was through building a rapport with customers and offering them the best products and services on offer. Other duties included processing payments/sending out cheques and booking in returns and processing orders.

• Achieved all weekly/monthly targets
• Strong IT skills.

Administrative assistant - Protective Behaviours

(2012-03 - 2012-11)

My role revolved around providing general clerical duties such as photocopying, faxing and mailing. I was responsible for enrolling students onto the courses. This involved handling sensitive data and allocating it to correct part of the database, so the students received all the support offered by the charity.

Other duties included sending out letters and relevant course material. Inputting and managing an electronic and hardcopy filing system, helping with organization of meetings and providing refreshments.

Sales Advisor - Ponden Mill Linen store

(2005-01 - 2007-12)

My role consisted of opening up the store and serving customers. I was given the responsibility to manage the shop in the owner's absence. Other duties included stock control, taking and recording and processing card payments.

BA honours - English and Media Communication studies - University of Wolverhampton (2006-09 - 2009-06)

A levels - English, Media and Business - Worcester College of Technology (2004-09 - 2006-06)

GCSE - Bishop Perowne Church of England high school (1999-09 - 2004-06)