Customer Service Advisor - Morrisons Supermarkets Head Office - UK
(2016-02)
- Work as a team member, make inbound and outbound calls to resolve customers queries.
- Provide excellent customer service by listening and empathising with customers.
- Communicate with customers via email, resolving payment issues such as delays or wrong amounts being taken out.
- Ensuring customers are happy with our service and solution.
- Taking orders or amending orders according to customer's requirement.
- Be punctual and cover rotas and shifts.
- Check product availability.
- Pass customer's feedback to improve the service or quality of the product.
- Meet customer's needs and offer customers to register for special offers.
- Assist customers to use tools such as apps, process orders online.
- Communicate clearly and relay information back into the client's language.
Customer Service Advisor (Retail), White Rose Leeds - Interaction Recruitment, M&S Leeds - UK
(2015-01 - 2016-01)
Temporary Customer Service Advisor at Capita working for Marks & Spencers Customer Service Team providing the highest level of customer service to M&S customers
- Worked with the team for the launch of the new M&S "Sparks" Loyalty card being the first point of contact for customer queries, registration and issues
- Offering customers M&S products to sign up and register with special offers
- Handling in-bound customer queries on order returns, placing new orders, order queries, order problems, website problems etc
- Contacting customers to resolve account problems, payment issues, payment delays and offer exciting new products
- To manage and resolve customer complaints ensuring customer is happy with process and final resolution
- Working within the team to effectively cover rotas and shift-patterns to ensure an advisor is always available
- As an interpreter, keeping patient's information confidential, providing excellent service and being punctual such as never looking at the medical records.etc.
Nursery Nurse - Macmillan children centre - Bradford
(2000 - 2015-01)
- Facilitating young children between the age of 0 to 5 years along with supporting their learning and creating a comfortable and safe environment for children to learn within
- Ensuring the safety of children is met along with comforting children in challenging situations to help provide a happier nursery
- Meeting children's needs within a diverse community with specific children requiring certain types of teaching methods
- Monitoring progress of children such as behaviour, attitude and learning habits
- Supporting parents in developing their child's specific needs over a period of time along with providing feedback on things such as behaviour to help support children outside of nursery hours.
- Planning activities for children and helping deliver the lessons planned by colleagues
- Meeting and greeting parents, discussing any concerns parents may have
- Providing feedback to colleagues about the lesson and children
- Keeping records of children's development through key work
- Organising and supporting with open evenings
- Helping to celebrate various different religious celebrations
- Work with children on a one to one basis
Support worker (Voluntary) - Esol classes
(2016-10 - 2018-04)
- Support students to learn English (who speak foreign language)
- Assist students with organising files and speak English.
- Help them with reading and writing skills
- Encourage me to be independent and build confidence.
Chaplaincy volunteer worker - Bradford Magistrate Court
(2017-10)
- Listen to people's worries, fears and provide comfort for them.
- Provide one to one assistance and counselling in an effective way according to the situation.
- Be supportive and show sympathy. Sometimes I do provide help in other languages if needed as I can speak a few languages.
Interpreter - Enable2 - Bradford
(2017-08)
I do face to face, video and telephone interpreting. I can also translate documents. I have done volunteer interpreting and translating for families, carers, social services, early or and Education sector for 15 years.
- Provide confidential interpreting to the clients.
- Follow protocol.
- Be impartial. Make notes.
- Understand and memorise the content.
- Be accurate
Sewing teacher
(1986 - 1997)
- Support students, encourage them to use sewing tools.
