Shaikh Islam

Dedicated and compassionate Ambulance Driver with over 10 years of professional driving and customer service experience, encompassing NHS patient transport, ambulance care, private hire driving, and transport coordination. Currently employed by Guy's and St Thomas' NHS Foundation Trust, providing safe, efficient, and compassionate transport for patients across London. A highly reliable professional with strong communication, organisational, and problem-solving abilities.

Experienced in performing effectively under pressure, upholding high standards of patient care, producing accurate documentation, and collaborating with multidisciplinary healthcare teams. Committed to delivering a safe, dignified, and high-quality service at all times.

Ambulance Driver - Guy's and St Thomas' NHS Foundation Trust - London

(2024-10)

• Safely transport patients to and from hospitals, clinics, and healthcare facilities across London.
• Carry out daily vehicle safety inspections, ensuring all vehicles meet NHS operational standards.
• Provide dignified assistance to patients with mobility needs, prioritising comfort and safety throughout each journey.
• Accurately complete all patient transport documentation in line with confidentiality and data protection requirements.
• Collaborate closely with hospital staff, clinical teams, and control centres to ensure seamless patient journeys.
• Uphold rigorous infection prevention standards through thorough vehicle cleaning and preparation between journeys.
• Consistently deliver compassionate, patient-centred care while maintaining the highest levels of professionalism.

Ambulance Care Assistant / Driver - Savoy Ventures Ltd

(2020-10 - 2024-10)

• Transported patients safely between homes, hospitals, and healthcare facilities.
• Provided compassionate assistance with mobility, ensuring patient comfort and dignity throughout each journey.
• Conducted thorough daily vehicle inspections and pre-journey safety checks.
• Maintained ambulance equipment and ensured medical supplies were adequately stocked at all times.
• Administered first aid within the scope of training when required.
• Accurately completed patient reports and transport documentation in accordance with company and regulatory standards.

Private Hire Taxi Driver - Self-Employed - London

(2014 - 2020)

• Provided safe, reliable, and professional transport services to a diverse client base across London.
• Planned and optimised routes to ensure timely and efficient journeys.
• Delivered consistently excellent customer service, maintaining a strong reputation for reliability and professionalism.
• Managed cash and card payments accurately and responsibly.
• Maintained high standards of vehicle cleanliness, safety, and roadworthiness at all times.

Taxi Controller & Dispatcher (Part-Time) - Self-Employed

(2015 - 2018)

• Efficiently coordinated and allocated bookings to drivers, maximising productivity and minimising wait times.
• Monitored driver locations in real time and effectively managed driver workloads.
• Responded to customer enquiries promptly and resolved scheduling issues with professionalism.
• Maintained accurate and up-to-date booking records and dispatch logs.
• Thrived in a fast-paced, high-pressure environment while consistently prioritising urgent bookings.

Restaurant Supervisor - Shapla Tandoori

(2014 - 2020)

• Oversaw the smooth day-to-day operation of the restaurant, ensuring consistently high service standards.
• Managed and motivated front-of-house staff, including shift planning and performance management.
• Controlled stock levels and implemented robust cash handling procedures.
• Assisted in the training and development of new and existing team members.
• Ensured full compliance with food hygiene regulations and health & safety requirements.

Sales Assistant - Khan Bags, London - London

(2013-03 - 2014-08)

• Delivered high-quality customer service, building rapport and ensuring customer satisfaction.
• Processed payments accurately and managed stock replenishment efficiently.
• Assisted customers with product enquiries, providing informed recommendations.
• Maintained high visual merchandising standards on the shop floor.

Head Waiter - Laura Ashley – The Manor

(2012-03 - 2013-02)

• Delivered professional and attentive food and beverage service in a high-end hospitality setting.
• Ensured consistently excellent customer satisfaction across all dining experiences.
• Contributed effectively as a key member of a busy and dynamic hospitality team.

Cantonment School and College