Shakira Abdi

Provided friendly and helpful customer service. Worked as part of a team in a busy retail environment. Helped keep a clean, organised presentable shop floor.

Retail assistant - TK Maxx

(2025-05 - 2026-01)

• Provided friendly and helpful customer service.
• Worked as part of a team in a busy retail environment.
• Helped keep a clean, organised presentable shop floor.
• Followed workplace procedures and completed tasks properly.

Team member - McDonalds

(2023-06 - 2024-05)

• Take customers' orders accurately at the drive thru.
• Handle cash and card payments correctly.
• Help resolve customer questions or complaints politely.
• Worked closely with colleagues to ensure smooth and efficient day-to-day operations.
• Maintained clean, organised, and presentable work areas throughout shifts.
• Followed workplace procedures, hygiene standards and health and safety requirements.

Cleaner - Wetherspoons

(2024-09 - 2024-12)

• Cleaning customer seating areas and tables
• Cleaning the bar, kitchen, and staff areas
• Completing daily, weekly, and monthly cleaning tasks
• Reporting maintenance issues or health and safety hazards to the manager
• Worked efficiently to ensure cleaning tasks were completed within expected timeframes.
• Followed workplace procedures and instructions while carrying out cleaning duties.

BTEC - Health and social care

GCSE - English language

GCSE - English literature

GCSE - Maths

GCSE - RE

GCSE - Sport studies