Shalabh Chugh

Experienced individual who possesses the ability to multi task, learn quickly and achieve results.

Can work both independently and as part of a team with an excellent command of both written and verbal. Professional attitude and proven success to adapt to new and varied roles.

Employment

Teleperformance UK, Remote

Customer Service Advisor Nov 2021 – Nov 2024

Having joined this company as a Customer Service Advisor my role was to take inbound calls in order to process insurance claims and making sure targets were met along with providing and ensuring good customer service.

• Receiving inbound calls in a shift of 8 hours in order to process Insurance claims, cancellations and disputes. 
• Coordinating with Supply Chain and Back Office operations to provide support on inbound and outbound calls. 
• Emailing and chatting with the Back office and the Complaints team for updates on customer’s application.
• Identifying and developing training needs for the campaign and customer service.
• Gathering post claims feedback and analysing each training workshop in a bid to consistently improve and offer better productivity. Preparation of RFI’s for the client in order to create effective rebuttals.
• Implementation of online team building exercise. 
• Attending team discussions in order to monitor the gaps between the client communication and team.
• Actively involved with the Managers to take weekly monitors feedback and implement on it.
• Setting up operations objectives to assess customers using the CRM.
• Making sure that weekly QA Scores and adherence was maintained in order to achieve the service level agreement.

CPI Antony Row, Eastbourne Dec 2020 – Sep 2021

Machine Operator

Being a part of a book manufacturing and printing firm, my role was to operate the Laminating Machine.

• My job was to Laminate various sizes of book covers and pass it to the next processing unit.
• It also included to keep a check on the machine in order to maintain a smooth operation, keeping the company guide lines in mind.

Retail Asset Solutions  Dec 2020 – Dec 2020

Store Support and Stocktaking

• My duty here was to remove and replace stock with the use of pictured diagrams.
• Moving stock from the warehouse onto the shop floor, also providing store support where necessary.
• Work was carried out on different Retails customer sites and stores.
• I was responsible for ensuring stock is counted quickly and accurately using a handheld scanner.

A level plus 2 years, Diploma in Multimedia and MS Office.