Employment
Teleperformance UK, Remote
Customer Service Advisor Nov 2021 – Nov 2024
Having joined this company as a Customer Service Advisor my role was to take inbound calls in order to process insurance claims and making sure targets were met along with providing and ensuring good customer service.
- Receiving inbound calls in a shift of 8 hours in order to process Insurance claims, cancellations and disputes.
- Coordinating with Supply Chain and Back Office operations to provide support on inbound and outbound calls.
- Emailing and chatting with the Back office and the Complaints team for updates on customer’s application.
- Identifying and developing training needs for the campaign and customer service.
- Gathering post claims feedback and analysing each training workshop in a bid to consistently improve and offer better productivity. Preparation of RFI’s for the client in order to create effective rebuttals.
- Implementation of online team building exercise.
- Attending team discussions in order to monitor the gaps between the client communication and team.
- Actively involved with the Managers to take weekly monitors feedback and implement on it.
- Setting up operations objectives to assess customers using the CRM.
- Making sure that weekly QA Scores and adherence was maintained in order to achieve the service level agreement.
CPI Antony Row, Eastbourne Dec 2020 – Sep 2021
Machine Operator
Being a part of a book manufacturing and printing firm, my role was to operate the Laminating Machine.
- My job was to Laminate various sizes of book covers and pass it to the next processing unit.
- It also included to keep a check on the machine in order to maintain a smooth operation, keeping the company guide lines in mind.
Retail Asset Solutions Dec 2020 – Dec 2020
Store Support and Stocktaking
- My duty here was to remove and replace stock with the use of pictured diagrams.
- Moving stock from the warehouse onto the shop floor, also providing store support where necessary.
- Work was carried out on different Retails customer sites and stores.
- I was responsible for ensuring stock is counted quickly and accurately using a handheld scanner.
