Senior FinCrime Risk Manager at Revolut (2026-02 – 2026-05)
- Provided AML/KYC risk advisory in a high-growth fintech environment, supporting risk-based decisions across customer onboarding, operational flows, product initiatives and financial crime control activity.
- Reviewed and challenged financial crime control design and operating effectiveness, identifying gaps, documenting risks and supporting proportionate remediation actions aligned to AML/CTF, sanctions and KYC/KYB expectations.
- Partnered with Product, Operations, Compliance and other cross-functional stakeholders to ensure financial crime risks were identified early, mitigated effectively and balanced against customer and business outcomes.
- Contributed to governance-ready documentation, MI and risk reporting, including control observations, issue tracking, remediation updates and audit-ready recommendations for senior stakeholders.
- Assessed risk indicators, customer behaviour, data gaps, system coverage and typologies to support targeted control reviews, scenario testing and continuous improvement of AML outcomes.
Enhanced Due Diligence Manager - Quality Control at Plenitude Consulting (2025-01 – 2025-12)
- Led a team of 13 EDD QC Analysts, ensuring accurate risk assessments were conducted on clients' customers.
- Owned day-to-day oversight of both the analyst and QC functions, setting operating rhythms, work allocation, progress tracking and quality governance to stabilise delivery where initial quality was low.
- Trained new and existing analysts on financial crime policies, procedures, and best practices to improve operational accuracy and reduce case-handling fail rates.
- Provided Management Information (MI) on productivity and quality for a large-scale remediation project to senior stakeholders, including the Programme Delivery Lead and Head of Operations.
- Identified potential roadblocks within the remediation process and supported the implementation of both tactical and strategic solutions.
- Chaired forums to facilitate collaboration between the business, 1st Line of Defence (1LOD), and 2nd Line of Defence (2LOD) to obtain approval and sign-off on high-risk customers, achieving key programme milestones.
- Liaised with QA on findings, translated themes into remediation actions and ensured recurring issues were tracked through to closure with clear ownership and audit-ready evidence.
KYC Team Manager at Momenta Group (2024-10 – 2024-12)
- Led a team of 11 analysts on a short-term KYC project for a leading UK fintech bank, focusing on case progression, quality and operational efficiency.
- Optimised analyst assignments, monitored daily output and provided hands-on support to maintain productivity during a time-critical project.
- Supported consistent case processing by clarifying procedures, removing blockers and escalating dependencies affecting SLA delivery.
Enhanced Due Diligence Manager - Quality Control at Plenitude Consulting (2023-07 – 2024-03)
- Oversaw 15 EDD analysts and external vendor QC reviews for high-risk customer assessments within a major UK bank regulatory remediation programme.
- Increased QC productivity from 0.5 to 2.3 reviews per analyst per day, exceeding the client SLA of 2 reviews per day while maintaining robust quality standards.
- Coached analysts using quality KPIs, review feedback and targeted training, contributing to a 95% QC pass rate across EDD quality assessments.
- Implemented daily, weekly and monthly MI dashboards covering vendor quality, productivity, SLA performance, issue trends and remediation progress for senior stakeholders.
- Reported weekly to the Head of Operations, escalating dependencies, quality issues, policy interpretation points and risks affecting delivery milestones.
- Reviewed customer risk factors including adverse media, sanctions, PEP exposure, ownership/control, transactional activity and Proceeds of Crime concerns, escalating SARs/DAML considerations where appropriate.
- Built a governance framework with clear escalation routes, audit trail discipline and change control for policy and process improvements.
Head of Financial Crime at Thomson Reuters Special Services International Limited (2019-11 – 2023-02)
- Built and managed a financial crime intelligence team of 8 analysts producing enhanced due diligence and investigative reports on high-risk clients, HNWIs, PEPs, sanctioned entities and special persons of interest.
- Led the design of an EDD product and supported RFP activity, helping secure TRSSI as the primary vendor for specialist EDD report production.
- Designed and embedded an operating model covering workflow, quality standards, governance, reporting requirements, capacity planning and senior stakeholder MI.
- Ensured investigation outputs included clear analysis of adverse media, sanctions, PEPs, UBO structures, litigation, geopolitical risk and other financial crime risk indicators.
- Developed a Power BI workflow and MI tool to monitor case progression, productivity, quality and capacity across the financial crime intelligence function.
- Partnered with senior client stakeholders, programme delivery, data science and technology teams to translate business needs into financial crime product and process requirements.
- Trained analysts on financial crime policy, procedures, report writing standards and emerging regulatory guidance to improve quality and reduce fail rates.
Data Remediation Consultant at Barclays Bank plc (2018-11 – 2019-04)
- Worked across business functions and workstreams to deliver data remediation milestones in line with regulatory, legal and records management requirements.
- Disposed of records in accordance with retention periods and supported compliant data governance practices across remediation activity.
- Implemented change plans by addressing stakeholder resistance, clarifying requirements and supporting adoption of improved processes.
KYC SME at ABSA Group Limited, South Africa (2018-02 – 2018-08)
- Applied KYC, FATCA and CRS subject matter expertise to assess control effectiveness, identify regulatory gaps and improve the quality of assurance activity.
- Identified risks and compliance gaps in end-to-end FATCA/CRS processes and produced recommendations supporting a path-to-green remediation plan and target operating model development.
- Supported tax reporting requirements across multiple jurisdictions and developed an automated data extraction process involving several back-office teams.
- Delivered FATCA/CRS training to more than 200 FTE across four branches, improving understanding of tax reporting obligations and procedural requirements.
KYC Senior Manager at ING Bank N.V (2016-11 – 2018-02)
- Scaled the UK KYC review team from 6 to 44 analysts to meet BAU, onboarding and remediation demand across a high-volume banking environment.
- Created capacity models to determine team size, resource allocation and delivery requirements for KYC remediation and onboarding activity.
- Designed and implemented an Accelerated Desktop Review tool, increasing analysts' daily completion rate fivefold.
- Led a UK client onboarding function of up to 35 KYC analysts and 10 FATCA/CRS analysts, ensuring adherence to bank policies, procedures and regulatory expectations.
- Maintained SLA delivery by managing escalations, dependencies, risks and issues affecting onboarding, periodic review and remediation timelines.
- Built KPI reporting and decision-ready MI for senior management and vendors, improving transparency of quality, productivity and delivery performance.
- Acted as senior liaison for KYC/FATCA matters and ensured analysts had the training, guidance and resources required to meet onboarding demand.
KYC Manager at ING Bank N.V. (2015-08 – 2016-11)
- Supported onboarding of approximately 600 SPVs ahead of schedule for the bank's largest syndicated finance deal.
- Managed KYC operations, analyst productivity and stakeholder communication across priority onboarding files and documentation gathering.
- Worked closely with relationship managers, Compliance and Legal teams to resolve documentation gaps, red flags and onboarding dependencies.
- Investigated transaction monitoring red flags and escalated Proceeds of Crime concerns to the DMLRO where appropriate.
KYC Analyst at National Australia Bank (2015-05 – 2015-07)
KYC Analyst at SMBC Nikko Capital Markets (2014-08 – 2015-05)
Client On-Boarding Assistant at London Capital Group (2013-11 – 2014-06)
Case Handler at Deloitte (2013-04 – 2013-07)
Intern at Forex Capital Markets (2012-08 – 2013-03)
