Shammaza Kousar

A dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.

Cashier - Pak Supermarket

(2020-01 - 2021-12)

• scan items for customers
• weigh and price fresh food items
• use special tools to remove security tags
• monitor sales of restricted items like alcohol or medicines
• pack and wrap purchases
• process store loyalty cards, coupons and vouchers
• take payments and make sure the till balances at the end of the day
• do extra jobs like shelf filling, stock checks or customer service

Cashier - Al – Halal Supermarket

(2019-01 - 2020-12)

• scan items for customers
• weigh and price fresh food items
• use special tools to remove security tags
• monitor sales of restricted items like alcohol or medicines
• pack and wrap purchases
• process store loyalty cards, coupons and vouchers
• take payments and make sure the till balances at the end of the day
• do extra jobs like shelf filling, stock checks or customer service

Receptionist - Badger

(2021-01 - 2025-12)

• meeting and greeting patients
• booking appointments
• keeping the reception area tidy
• answering and forwarding phone calls
• interact with colleagues to resolve administrative matters
• checking the health care boxes
• sign in and out prescriptions to the clinicians

HSCW - Badger

(2021-01 - 2025-12)

• communication with patients, relatives, and carers.
• Observing, monitoring, and recording patient's conditions by taking temperature, pulse and respiration.
• Assisting with clinical duties.

Placement - Oaks Medical Centre

(2022-01 - 2022-12)

Observing the nurse

HCA - UHB

(2022-01 - 2025-12)

• assist nurses and medical staff in providing patient care
• help patients with daily activities such as bathing,dressing and eating
• monitor and record vital signs including temperature,pulse and blood pressure
• maintain cleanliness and hygiene in patient areas
• provide emotional support to patients
• help prepare patients for examinations and procedures
• ensure patient safety and comfort at all times passenger service agent - Birmingham airport

(2023-01 - 2025-12)

• assist passengers with check-in procedures including bag handling and ticketing
• provide information on flight schedules and boarding procedures
• address passenger inquiries an resolve issues/complaints
• coordinate with ground staff to facilitate smooth boarding and deplaning processes
• help passengers with special needs including unaccompanied minors
• monitor flight status and communicate updates to passengers
• maintain a clean and organised check-in area and boarding gates
• work collaboratively with other airline personnel to enhance customer service phlebotomist - UHB

(2023-01 - 2025-12)

• perform blood draws and collect samples from patient safely and efficiently
• prepare a maintain equipment including needles, tubes, and collection devices
• ensure proper identification of patients before drawing blood
• label and store samples accurately for testing and analysis
• follow infection control and safety protocols to prevent contamination
• provide patient care by calming nervous patient and addressing concerns
• maintain accurate records of blood collection
• collaborate with laboratory personnel to ensure timely processing of samples

Functional skills - Maths English L2 - South and City College (2019-01 - 2021-12)

IT skills for employment - L1 - South and City College (2019-01 - 2021-12)

Technical certificate in health care - L2 - South and City College (2019-01 - 2021-12)

Level 3 Healthcare Diploma in Health and Social Care - Health and Social Care - Birmingham Adult Education Service (2021-01 - 2022-12)

Phlebotomy online training course - Phlebotomy - Birmingham Adult Education Service (2021-01 - 2022-12)

FSC Pre- Medical - Pre-Medical - Government Girls college, Mirpur Azad Kashmir Pakistan (2011-01 - 2015-12)

Bachelor of Arts - Economics and Politics - Government Girls college, Mirpur Azad Kashmir Pakistan (2011-01 - 2015-12)