Shanan Barreto

I would describe myself as a well-presented hard-working individual who thrives as the chain of learning new skills. Having worked in multiple organizations, I have gained excellent communication skills and enjoy working with the public. I always like to work quickly but neatly so I can get the task done in a professional and efficient manner.

I am someone who can work well alongside others and easier to get along with everyone. I am a sociable person, and can work with colleagues and guests in a stressful environment. I am also willing to participate in any training necessary to enable me to carry out my work well. adaptable and flexible to any situation, Self motivated, friendly and cooperative.

Educator - N family club - Kentish Town

(2025-06 - 2026-07)

Level 2 Practitioner working with the baby group ensuring safety, wellbeing and emotional needs of both children and Family.

• Organising day to day activities based on the Ncurriculum
• Preparing the classroom before the start of the day, the meal area and outdoor play area ensure it's safe and clean
• Ensuring the nutritional needs of all children are met for meals, snacks, and drinks
• Updating parents on their child's development during the handover
• Creating an engaging and stimulating environment for the children to interest their learning
• Implementing and understanding the EYFS Framework and drafting of relevant

Event and room service Agent - Marriott Hotels (London Edition) - London

(2022-06 - 2025-01)

Delivered friendly and fast service and managed events ranging from corporate meetings to trade shows and weddings.

• Delivered friendly and fast service to process high-volume food and drink orders
• Anticipated and addressed guests' service needs
• Arranged alternative selections for guests with food allergies, intolerances, or special diets
• Hand-washed dishes and glassware
• Completed opening and closing checklists according to set standards
• Maintained safe food handling standards at all times
• Processed cash, credit card and voucher payments using POS terminals
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options
• Stocked and maintained silverware, linens and condiments
• Recorded orders and partnered with team members to serve food and beverages accurately and efficiently
• Plan and manage every aspect of an event. Ranging from corporate meetings to trade shows & weddings
• Reconciling events Billing
• Organizing events with and without Catering, form hand over till guest departure, supporting other event and project work as needed
• Managing inventory of mini bar and managed inventory levels and ensured timely replenishments of mini bar items
• Collaborated with the housekeeping to maintain mini bar service, efficiently processed guest charges for consumed items, ensuring accurate billing

Customer Service Assistant - The Works - London, United Kingdom

(2022-09 - 2022-12)

• Worked as team member, performing cashier duties, product assistance and cleaning, serving the customers in alignment of their needs
• Arranging books, toys and stationary, maintaining the cleanliness of the premises at the end of the shift
• Addressed customers' questions, problems and complaints in person and via phone to maintain positive relationships

Teaching Assistant - Reed - London, United Kingdom

(2021-04 - 2022-06)

• Established positive relationships with students, leading by example and responding appropriately to classroom needs
• Provided stimulating learning environments, motivating students to engage with class activities and reach potential
• Collaborated with teachers to devise and execute challenging, stimulating lessons aligning with the school's philosophy and mission
• Assessed and catered to student needs by providing one-to-one support and guidance

Covid tester - Uniform Education - London, United Kingdom

(2021-02 - 2021-04)

• Promoted a safe working environment by implementing regulatory standards, policies and guidelines
• Resolved customer queries and problems using effective communication and providing step-by-step solutions, collecting self testing kits, recording results
• Developed ongoing programs using good team communication and collaboration

Customer Service Assistant - charity cafe - Kingston upon Thames, London, United Kingdom

(2019-03 - 2019-05)

• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
• Stocked and rotated inventory regularly
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
• Monitored inventory movements and replenished products on the sales floor to support continuous availability

Diploma of Higher Education - Cabin Crew - London Waterloo Academy (2022-09)

L2 Diploma - Early Years Practitioner, Child care - Brent Start Adult Education (2022)

Diploma of Higher Education - Theory And Dry Phlebotomy and Cannulation course & Vaccination and immunization With Anaphylaxis Foundation - Blood and Needles Academy (2021)

Diploma of Higher Education - City & Guilds - City of Westminster College (2019)

Diploma of Higher Education - Occupational studies for the workplace (Travel and Tourism) - Kingston College (2019)